If only Berlin City's service department was as good as it's sales department. Welcoming custo. Sold to me 1k below MSRP, $500 deposit, car arrived yesterday. Is it not in excellent condition, does it need something but is okay for now.

I had my car towed to the nearest Lexus dealership which was in Portland called Berlin City of Toyota. No service, just a series of texts from the manager saying they were going to try and get it in to look at it. Oh, and on my paperwork, the person who inspected the car wrote, car is okay. The legal department will communicate with you, I have no other information to offer you. ***** finally responded in the email with, I only facilitate the inspection. With the hood unsecured, it was untowable under my insurance company's terms.What kind of dealership refuses to work on your car for 20 days, lies to you about it, then damages it so you can't bring it elsewhere? Jeremy is very knowledgeable to our needs. Prompt and efficient service. I would recommend Berlin City without reservations. info@EnerDel.com I was in today for an inspection on my ****** (Berlin Motors So. Pleasant. BBB Business Profiles are subject to change at any time. They are always ready to help me not only Low wait time. They are always ready to help me not only with sales, but with any issues that have ever arisen with my past vehicle that I have owned. More, Friendly When they told me it was done, they first said it was the sunglasses in the glass holder above the mirror. What does okay mean. Could barely read, angry if you questioned anything he said.. Now they're trying to charge 2k above MSRP. I was treated like a fool. My car was done in a timely matter. Explained that it happened more on the rough roads where I live, 1.5 hours away. We have already told all our friends and family that theyve gotta see Cliff and **** for their next car! I Explained this rattle is embarrassing and makes this sound like a cheap car. The day I picked up my car to take it somewhere else, parts were taken out and left in the back of my car. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I believe in him and will update this post if this problem is resolved without me having to make another 3 hour round-trip drive. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! Friendly staff. Suggested work was necessary and price was reasonable The service manager was a big help and saved a lot for me! I then tried to ask questions and seek what was going on with my vehicle. They then immediately tried to sell me $1000 worth of tires while taking zero responsibility for their negligence. If you are shopping around for a car right now, then you know this is extremely hard to find from a salesman. My car was towed over the weekend. More, Prompt and efficient However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Comfortable waiting area. He keeps you updated as the service is being completed. Welcoming customer service are. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! My car was brought to Berlin City Toyota, Portland on September 28. They tell me I need tires but after I state they should share the cost due to their negligence they reverse and say I don't need tires.

They were out of rental cars for weeks. Experience in. Is it not in excellent condition, does it need something but is okay for now. The day I was supposed to get my loaner vehicle, ***** called me end of the day telling me the dealership is not allowed to give me a loaner. But at this point, I cannot recommend Berlin City Toyota because of their service department. In addition to helping you avoid costly repairs down the road, regular maintenance will optimize your Honda's performance, safety and fuel efficiency. He keep EnerDel is proud to be a US designer and manufacturer, with our headquarters, engineering and manufacturing in Indiana, and our advanced engineering tech center in California. Knowledgeable service station and mechanics. Those glasses had only been there a week,, the rattle had been going on a 6 months.

Anderson, IN 46011 As it is worse on rough road, it took a bit but he did hear it and said he would check on it for me. We got the best price on a 2020 ***** CRV in all of New England (I looked everywhere) and received the best car buying experience I ever encountered. The rattle is like the squeak of a Styrofoam box bouncing around, driving me crazy. It is a 2020 Rav4 hybrid. Bobby Poulin is the best service advisor Ive ever dealt with! Some History: I believe in him and will update this post if this problem is resolved without me having to make another 3 hour round-trip drive. They said I only need oil changes every 10K miles (while I'm on the free maintenance plan) but What am I supposed to do now? After talking to different people, I finally got in touch with *********************** who got me a loaner from the dealership. Bobby Poulin is the best service advisor Ive ever dealt with! More, Easy & Pleasant Transaction He immediately went for a ride with me to try to hear it. I gave up trying to call the service department because they have NEVER picked up the phone or returned a call. Friendly staff. 6, Update your dealership profile information, Receive notifications of new review submissions on DealerRater, Request reviews from your customers using LotShot, Allow your employees to be tagged in consumer reviews. If they wanted the loaner, they must have information about my car. Explained that it would stop if glove box was pushed in, as it is loose, or if I left the glove box open. I then spoke with the director of the dealership *********************************. Knowledgeable service station and mechanics. 5 days later, I then sent an email out telling them I need answers as they were all ignoring me. When I complained I was told they would not fix it as it was too expensive to do so. I called ***** back, apparently she was on vacation just like everyone else seems to be. Irvine, CA 92612, Industrial - Construction, Mining, Marine. More, Competent Also Explained that I had tried velcro but it didn't help. Steve always helps to make the purchase experience pleasant, informative & easy. Explained that it happened more on the rough roads where I live, 1.5 hours away. Beware of ********************** of *****/** !!!!!!!!!!!!!!!!!!!!!! I told my car insurance agency what had happened and they could not file a claim as there was no accident. Explained that it would stop if glove box was pushed in, as it is loose, or if I left the glove box open. Those glasses had only been there a week,, the rattle had been going on a 6 months. Not even asking how I got the scratches and dirt on my tires, she immediately insinuated I went off the road or hit something. Pleasant. My car was finally inspected 23 days after the incident happened. Then he takes time at the end to explain what was done on your vehicle. Prompt and efficient service. Both ***** and **** told me I had to go through corporate for questions. There should be an option for giving zero stars. Then she brought up, theres scratches on the back of your car, which have always been there. The hood had been torn off, the windshield faring and wipers removed and all parts deposited in the back seat of the car. Well its mud season in Maine, I live rurally. I took it to a local chain / mechanic and the exhaust work was completed for $87.00. More, Service Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable Then he takes time at the end to explain what was done on your vehicle. Knowledgeable service station and mechanics. They pushed for a $3300 car repair on another car of ours that turned out to be $500 at another shop. As it is worse on rough road, it took a bit but he did hear it and said he would check on it for me.

If you have trouble with them don't expect an ethical response. He keeps you updated as the service is being completed. No one told me parts were taken out and they were not even put back in place as shown in the pictures below. My airbags deployed on both sides of my car, didnt hit a thing. The dealership told me I was to return the vehicle as soon as possible. I bought every warranty package available believing I would be taken care of. Once the car had about 22K miles I noticed the problem myself and they said gee that's too bad as tire problems are only covered for 12K miles. In the same breath talking about how dishonest all other dealers are and that they charge more to maintain they're integrity. 10/10 A+++ experience!! Very good service with friendly responses. We travel over 3 hrs to have vehicle serviced here. Lexus holds a high reputation as we all have heard. I haven't even heard from them in almost a month. Welcoming customer service are. Two weeks later, nothing.So, I then made an appointment, and when I arrived, they told me they wouldn't look at the car for another week to 10 days. Dishonest. Your typical scratches you would get when a car brushes by you in a parking lot. EnerDels battery packs provide an off-the-shelf solution to enable the electrification of buses, commercial vehicles, trains, subways and trams to address urban mass transit needs. I spoke with *************************** who immediately made accusations saying, theres dirt on my tires. We travel over 3 hrs to have vehicle serviced here. We travel over 3 hrs to have vehicle serviced here. Definitely will not be dealing with this aweful dealership ever again. Very good service with friendly responses. all area plus they did what they said what was going to happen the onle problem was when icall to get a ride to pick me up i

BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove To those who are thinking about buying a Lexus, I hope my story will make you think twice before making your decision. If slamming on your brakes makes your side airbags goes off, then everyones airbags would be going off. I also plan on getting rid of this car if problem is not solved. So unhappy. The service is the worst I've ever experienced in my life, I'm 72. 12-month/12,000-mile warranty on Honda certified parts. C **** and **** saved my wife and I THOUSANDS!! flooded the passenger side floor pan several inches deep due to a blocked AC drain. I have never had. Your vehicle represents a significant investment, and taking an active role in maintaining your vehicle will help you protect this investment. Our modular battery pack designs and product configurations allow us to rapidly deliver customized solutions for superior performance and reliability, no matter the application. Jeremy is very knowledgeable to our needs. Dealerships need five reviews in the past 24 months before we can display an overall rating. PS: Toyota *** could not care less about business practices at Toyota dealerships. I approached my sales person afterwards. I would recommend Berlin City without reservations. I even picked up extra hours to pay off the car repairs. As I tried to call back instantly, she didnt answer. Experience in. Good luck to the poor sucker who bought it next. I have never had a bad experience. After experiencing this, Im disgusted I drive a Lexus now. I was to receive a report to see what my car interpreted the day the incident happened. I Explained this rattle is embarrassing and makes this sound like a cheap car. I was merging onto the freeway, going the freeway speed. I would recommend Berlin City without reservations. Suggested work was necessary and price was reasonable He makes sure you feel like your at home when you are waiting for your vehicle. Former Employee Easy to make an appointment. I then called corporate where they told me someone will reach out to me the next day about my car. During the course of the 2 months Lexus put me through, I felt sick to my stomach with the way the *****, ****, ****** and all of corporate treated me.

Friendly staff. Cliff and **** were super knowledgeable, not pushy at all, and extremely friendly. Then the gentleman who brought me my keys and paperwork and said they did hear the rattle and they checked the new cars and they were the same. Today it's November 18 and I still don't have it back. My car was done in a timely matter. I then attempted to have the car towed, after 20 days, to a different mechanic.When the tow truck arrived, they refused service. Easy to make an appointment. BBB Business Profiles may not be reproduced for sales or promotional purposes.

Easy to make an appointment. I have never had a bad experience.

Most vague letter anyone has ever written. Corporate told us to not touch your car. One week passed by, she then told me she has no idea when this inspector would come. I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department.

Figures since corporate takes their sweet time. I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove a corrola there he then stated that in order to continue with the process of test driving of the vehicle the salesman told me I would have to disarm myself, and leave my holstered revolver in my vehicle, so after that rude request I said they can keep the car. Well I only had the loaner for 2 weeks. I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department. More, I saved a lot! So why didnt my front airbags go off either? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. What does okay mean. Unless you want to be treated like garbage. EnerDels lithium-ion battery solutions offer notable benefits over traditional battery solutions, including light weight, longer cycle life, reduced maintenance and service and often less space allowing for new product design options. He makes sure you feel like your at home when you are waiting for your vehicle. Things would have gone differently if the dealership was respectful from the beginning and they chose not to be.I have been to 4 different dealerships in the country, Nevada, Alabama, *************, and Maine. Customer Reviews are not used in the calculation of BBB Rating. Every time I spoke with someone about the incident, each person brought up, you were in a collision. No that is not what happened. Knowledgeable service station and mechanics. For 2nd visit, complained that glove box rattled. As I mentioned previously, the dealership was not allowed to touch my vehicle. Low wait time.

And finally explained that it made the same noise whether empty or full. ******* ***** Attorney General William J. In the area I was living in, rental cars were sold out everywhere. The amount of stress these people put my family and I under. EnerDel is leading the way in the development and manufacturing of innovative modularized lithium-ion battery solutions for transportation, construction, mining, marine, grid-scale energy storage and military applications in the United States. She told me someone from corporate would be in next week to inspect my car. I also plan on getting rid of this car if problem is not solved. Inappropriate Content I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department. More, excellent It is a 2020 Rav4 hybrid. Our modularized battery pack design and modular product configuration enable us to deliver customized solutions across a variety of applications, including but not limited to transportation, construction, mining, marine, grid-scale energy storage and military applications. I finally got the report from Lexus. 18872 MacArthur Blvd He ended the conversation with, good luck. I had to slam hard on my brakes due to a car in front of me going under the speed limit. I bought my car brand new 2018 RX 350 and signed up for the extended 8 year warranty plan.I worked as a frontline healthcare worker outside of Portland, I had a contract in Maine. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I bought every warranty package available believing I would be taken care of. Explained that it happened more on the rough roads where I live, 1.5 hours away. The service manager was a big help and saved a lot for I have never had Bobby Poulin is the best service advisor Ive ever dealt with! has settled claims that implied warranty and remedy disclaimers made when selling new cars to ***** consumers were unfair and deceptive. But at this point, I cannot recommend Berlin City Toyota because of their service department. International Association of Better Business Bureaus. I got in touch with corporate also known as the ************************ where I have spent hours and hours on the phone with. Do they try and milk the customers for money ? It was in for the 25000 mile service. If you go there you better bring a lawyer and your own car mechanic. They told me it would take up to the 30 days for my car to be inspected from the date the incident happened. He keep. More, Absolutely awful service !!!!!!!!!!!!!!!!! I called Tuesday morning and luckily my car was there. Save yourself the trouble and time, dont even make an effort going or calling this dealership.Moral of the story, dont purchase a Lexus especially from the Berlin City of Toyota. Experience in. I was treated like a fool. Because all they care about is the almighty dollar and no one wanted to deal with me. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! I waited 2 months for this report telling me, due to the grass and dirt on your left rear tire and components underneath your undercarriage, the *** Supplemental Restraint System is a predictive system where the vehicle motion interpreted a rollover, your airbags were commanded to deploy. They quoted $799.48 for that piece of work (minus $40.00 of this for wipers). More, 20000 mile service In 2018 I purchased a low mileage "just like new" used Rav4 from them and it immediately I then called ***** and **** back for answers and all they kept telling me was to return the loaner car and that I would hear back from the legal department in 30 days from when the car was inspected. **** told me, we are not allowed to give you a loaner. when they can make a buck on it they tell me I need to change the oil twice as often. They are always ready to help me not only. all area plus they did what they said what was going to happen the onle problem was when icall to get a ride to pick me up i waited a long time over an hour but outsided of that every thihg went fine See dealer for details. Also Explained that I had tried velcro but it didn't help. Easy to make an appointment. I would recommend Berlin City without reservations. Very good service with friendly responses. I also had to explain how the dealership refused to give me a loaner while my car was sitting at the dealership as this is a warranty issue, I should not have to get a rental car. Steve always helps to make the purchase experience pleasant, informative & easy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I also filed a complaint with ****** *** *********. Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable, Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable outside of that i was satisfied, I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove. 3619 W 73rd St Most Remanufactured parts are covered by a 3-year/36,000-mile warranty. You must have to be dumb to work there. BBB Business Profiles generally cover a three-year reporting period. Portland, Maine). If only Berlin City's service department was as good as it's sales department. I am at ease to come into Berlin City Toyota, knowing that I will be well received by the Sales Department. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Proper maintenance will help extend the life of your Honda and preserve its value. The rattle is like the squeak of a Styrofoam box bouncing around, driving me crazy. I made phone calls to ***** and **** from the dealership and ***** from corporate. It required an exhaust repair before it would be able to be stickered. I then called corporate and apparently through all the people who work in corporate, no one could talk to me. My car was towed in on July 16 and sat on the lot for two and a half weeks. Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable outside of that i was satisfied I called corporate back asking if this is legit a report as it seemed like something someone typed up free handed. !My wife and I drove 2.5 hours this weekend and had the pleasure of working with Berlin City. I didn't ask them to identify a rattle, I knew without a doubt that it was glove box. The service manager was a big help and saved a lot for me! Very good service with friendly responses. Berlin city stands by their cars as well, offering a 4 day return policy and ***** mile bumper to bumper warranty. Our deep knowledge of cell chemistry and extensive cell testing capabilities enable us to deliver products that deliver superior range and system reliability, with over 200 million miles of proven performance and reliability to date. Avoid salesman *****. They deny my car has an alignment problem but then want me to pay them to correct the alignment. This dealership is by far the worst. Definitely will not be dealing with this aweful dealership ever again. Dealerships need five ratings within 24 months before we can calculate an average rating. Bobby Poulin is the best service advisor Ive ever dealt with! I didn't ask them to identify a rattle, I knew without a doubt that it was glove box. 30 days came, no word from Lexus. I approached my sales person afterwards. I then bought a new Rav4 and was provided with a free two year maintenance plan including tire inspections. Welcoming custo The day I bought my Lexus, I thought I would be in good hands. Pushy. The dealership was to give me a loaner vehicle to use while my car was to be inspected. He makes sure you feel like your at home when you are waiting for your vehicle. Low wait time. No one answered. They were prosecuted by the ***** Attorney General for falsely telling customers they were not responsible for warranty problems. I experienced them as the worst dealership I have dealt with in 40+ years of buying cars. Explained that it would stop if glove box was pushed in, as it is lo. The service manager was a big help and saved a lot for. Oh, and on my paperwork, the person who inspected the car wrote, car is okay. Then the gentleman who brought me my keys and paperwork and said they did hear the rattle and they checked the new cars and they were the same. She stated he was on vacation and is the only inspector in the *********** area. It was worth the trip! Duplicate Review It was in for the 25000 mile service.

Low wait time. It was easy to walk out, went to *** toyota in Saco, much better experience. +1 (317) 703-1800, Advanced Engineering Tech Center I called on Monday making sure my car was there. When they told me it was done, they first said it was the sunglasses in the glass holder above the mirror. Suggested work was necessary and price was reasonable, Pleasant. As a matter of policy, BBB does not endorse any product, service or business. They are always ready to help me not only with sales, but with any issues that have ever arisen with my past vehicle that I have owned. Terrible dealership in every respect. ********* announced that the ********************** of Portland Prompt and efficient service. Are they dishonest ? EnerDels energy storage systems provide greater reliability, scalability and efficiency compared to other battery-based solutions for a variety of residential, commercial and industrial applications. Fraudulent Review I went to test drive a vehicle, and they claimed I had already test driven that vehicle, which I have not, after I had told the salesman I test drove a corrola there he then stated that in order to continue with the process of test driving of the vehicle the salesman told me I would have to disarm myself, and leave my holstered revolver in my vehicle, so after that rude request I said they can keep the car. Incorrect Dealer Page And finally explained that it made the same noise whether empty or full. So unhappy. They took it back and put it right back up for sale with no disclosure of the problem. My car was done in a timely matter. Got a great deal with a coupon for my oil change and free rotation ..they even washed my car! Explained that it happened more on the rough roads where I live, 1.5 hours away. Other. Jeremy is very knowledgeable to our needs. Explained that it would stop if glove box was pushed in, as it is lo Friendly staff. He immediately went for a ride with me to try to hear it. Comfortable waiting area. Prompt and efficient service. While they were "inspecting" my car and tires they conveniently neglected to tell me about abnormal tire wear and the misalignment of my car. He told me to get a rental car where I would be reimbursed later down the road. 255 Maine Mall Rd South Portland, ME 04106.

Experience in. I had to continuously repeat my story. Claiming your dealership on DealerRater allows you to: For 2nd visit, complained that glove box rattled. Our Certified Honda Service department is staffed with the most qualified technicians ready to answer your questions and address your service needs. At that time the service manager said that they still didn't know how to fix the problem (check engine light) but they were waiting for parts so they could continue their method of trial and error. My car was done in a timely matter. all area plus they did what they said what was going to happen the onle problem was when icall to get a ride to pick me up i, Pleasant. The receptionist said my car wasnt there which made me panic. Corporate HQ He makes sure you feel like your at home when you are waiting for your vehicle.