I'm ising their servers for the last 2 years.

As the COO of a startup, I once had to raise my prices on long-term customers. To stay competitive, youll want to know what your customers are saying about you, and whats happening in your niche. Streams are the highlight of the app. When I could post 30 posts a month I was using it all the time. In regards to the $588 charge, you will need to contact American Express directly and dispute the transaction as Fraud. Thank you for the feedback, Capn. To use DownDetector, go to downdetector.com and enter Hootsuite, or any service you need help with, in the search bar. You can type your message and send it immediately. I think I must write a review on the support DeleteZero has provided way long. Moving forward, while some periodic disconnections are expected, were going to do everything in our power to help you avoid many others by reviewing your account and recommending some best practices.Again, were sorry we dropped the ball this time, but we hope youll consider giving us another chance. I have been a user of Hootsuite for well over 4 years. There are three ways to get in touch with Hootsuites customer service team. Thanks so much for leaving us a review. To remove the scheduling limitations, and use the Hootsuite autoschedule features, youll need to upgrade, though Hootsuite Professional is still affordable for small business owners. Filter your search results by job function, title, or location. Hello Jeremy,First off, thanks for sharing your feedback. 4. All the best,Margaret. youll need one of the paid Hootsuite plans. Her work has been published on Jilt, OptinMonster, CrazyEgg, GrowthLab, Unbounce, OnePageCRM, Search Engine People, and Mirasee. They like to forget about loyalty to customers. Thank you for the constructive criticism, Rach! Given that enormous difference, at first, I thought those numbers were wrong. And thats not a surprise its been around for a while, and many individuals and businesses depend on it. Hootsuite Team is more of an investment, but could be worth it if you need multiple people to manage your social media accounts. You can monitor different information, depending on the account. More importantly, will Hootsuite work for you and your business? This added value gives Hootsuite a competitive edge against a tool like Buffer, which now includes most of its analytics in a separate paid product, Buffer Analyze. I fall under ADA, Hi Joseph,We appreciate you sharing your thoughts here. I realize it's my responsibility to cancel a service I'm not using. All the best! Hootsuites hashtag tracker works well, but if youre following multiple hashtags or keywords on multiple platforms, the interface will soon get cluttered. But if you need to schedule content for more than three profiles and what business doesnt? Have a great day and stay safe Kind Regards,Dayana | Customer Support Advocate, Good to plan ahead but people on LinkedIN should work Threads for Twitter should workFormats (videos) that are not supported for Instagram is annoying, Hello there, Thank you for reaching out to the Hootsuite Support Team, my name is Dayana and I'll be glad to help. As Hootsuite is a self-serve platform, we are unable to perform account cancelations on behalf of the user. However the account was never fully downgraded which is why youve continue to receive invoices. My financial institution, Navy Federal Credit Union, notified me by text asking if it was me, so even they found it to be suspicious. You can also send a technical support ticket through the Hootsuite website. They just sent one short email. Have a wonderful day! And I cannot wait to be able to schedule reels! View a stream of Zendesk Tickets in the Hootsuite dashboard, Create Zendesk Tickets from Facebook messages or 'Twickets' from Twitter, View ticket details including status, requester, subject, description, comments, groups, assignees and more, Update and edit tickets, add comments or internal notes, Search for tickets by keyword or ticket ID, Filter streams by ticket status, group and assignee. Kind Regards,Dayana | Customer Support Advocate. How Good Is Hootsuites Customer Service? Hootsuite has a reputation for providing useful social media analytics that can help you revise and strengthen your content strategy. I contacted them via their help desk and sent them a message on Instagram. Hello Avery, Thank you for the prompt reply. They aren't. Hootsuite does its best to reply as quickly as possible, but Enterprise and Business plan users get priority in the queue. And if you need customer service with a human touch, you can reach out to its 24/7 support service. Overall, Id say that my experience with Hootsuite support was less than impressive. Will definitely recommend DeleteZero to my Clients, I signed up for a 30-day trial but forgot to cancel the order on time. All reviews are published without moderation. Hootsuite helps teams engage with audiences schedule content across multiple social networks like Twitter, Facebook, Instagram, LinkedIn, YouTube and Google+ from one secure web-based dashboard. Hootsuite has a 30-day free trial, so if you decide that its not for you, its easy to delete your account. We're here to help! And if youve taken a paid plan, but now want to move onto another social media tool instead, getting a refund is pretty simple. Click on My Posts & Mentions, choose the social network you want to add, complete the validation process, then add it to your dashboard. Please let us know if there is anything else we can assist with, we'll be glad to help! Being able to view several feeds from a given social account at the same time gives useful insight into the topics and trends I need to follow. In response, Hootsuite developed an in-depth knowledge database for users to search: a help center, a support forum, and even a chatbot. I was charged over $600USD for an annual subscription and have no way of getting in touch with Hootesuite. Our Hootsuite review will help you decide if this tool is the right one for you. Create tickets from social messages appearing in Hootsuite. Then youll see the Streams interface, as in the screenshot below. For bloggers and small business owners just starting out with social scheduling, Hootsuite pricing is great. It doesnt take long to set up a Hootsuite account. However, Hootsuite says you cant schedule posts or add feature images with this integration. If you need additional help, please feel free to reach out to our Support team directly from within your Hootsuite Account Chat via "Help & Resources", then select "Message us for Help". Its now easier on the eye, and retains the functionality that has made it a social media powerhouse for more than ten years. The best way to reach Hootsuite is with a Direct Message to their Hootsuite Helpers (@Hootsuite_Help) account on Twitter. We use dedicated people and clever technology to safeguard our platform. First of all, you can track incoming direct messages and respond to them via the inbox.

When trying live chat support, I wasnt able to get a response, as the chat window kept disappearing. You can also submit a support ticket from that page. I will say, I AM IMPRESSED. Your remarks have been shared with the team and we've followed-up directly via email (ticket #2391770). Our website contains links to affiliate websites and we receive an affiliate commission for any purchase made to the affiliate website by clicking the links in our website. However, other platforms dont fare quite as well. You get the same quality of customer support regardless of your Hootsuite subscription. In contrast, getting help on Facebook was a lot easier. Hootsuite stop billing me!The keep sending reports about my twitter accounts but I have not used Hootsuite in years. However, the support team continued our conversation over email, and three hours later I got a response.

Another killer Hootsuite feature is its app directory, which lets you integrate new apps into Hootsuite with just a couple of clicks. I've been getting billed for years that i haven't used it. Horrible customer service - have no way of getting in touch with anyone - need a refund was charged on my card 800$ Canadian . This self-serve help system is conveniently easy to use and understand. If you are having issues with Hootsuite, there is a dedicated page where you can check if there are any problems the Hootsuite network is experiencing. Then you can simply share with your team or clients with a single click. If you want to get more from Hootsuite analytics, there are more apps and integrations available via the app directory. It also offers plenty of helpful tips and tricks for navigating social media and marketing in general. The free plan offers real value, and even Hootsuite Professional wont break the bank. From finding prospects to serving customers, Hootsuite helps you do more with your social media.

NO! Easily manage, create, edit and share tickets from one central location. So, the "new" (ie more expensive and downgraded) Hootsuite is basically overpriced or effectively useless. Hi Leland, your growth in brand awareness is wonderful to hear! What Makes Hootsuites Customer Service Stand Out? I wish every tool we used was as easy and effective as Hootsuite. Its called the Hootsuite System Status page, where the Hootsuite support team posts updates on Hootsuites status and any issues the site is experiencing. AVOID LIKE THE PLAGUE. I use Hootsuite and I love it, I can schedule all content across all social networks to run over a few weeks which is really handy for managing your time.

But is that enough to eliminate the competition from Hootsuite alternatives? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glad to hear you're finding value with Hootsuite. The email address on the account is NOT MINE. You can also check the site DownDetector if you want a third-party service to check for any issues on Hootsuite. Did you know that Hootsuite has one of the most efficient customer service programs in the social media industry? I find it strange that the fraudulent charge of $588.00 took place in the late night/early morning at 2:40am on Sunday through my PayPal account.

Weve reached out to you personally and look forward to the chance to make this right.Have a great day, Margaret. Very good tool. A useful feature for teams is that you can mark messages as done, so theres no duplication of social media efforts. We've reached out to you directly via email and look forward to hearing back from you. it is expensive and you do all the work and due to word constrictions on Twiiter I keep having to alter that post and the other posts can be done easily and better on facebook meta platform - so it is not much use to me and very expensive, Hello Jeremy, This is Dayana from the Hootsuite Support Team, following up on the feedback we received from you. Hootsuites self-help system uses an in-depth knowledge database that helps you find the answers youre looking for without having to get in contact with anyone. It's a great software to manage all of your social media account.a couple gripes I have is that there's no editing image size for file that is outside the conventional size in different social media platform.there's also no scheduling for google my business.other than that, I had a pretty good experience with hootsuite and definitely recommend it to people I know. How Can You Contact Hootsuites Customer Service? Hi Lashanta! I get a bill every month. At a starting price of free, its definitely worth a try. Cheers! The Professional version is $49/mo (vs the old price of $19/month) and the Free version allows only 2 accounts with a laughable limit of 5 scheduled posts (vs old version with 3 accounts and 30 scheduled posts). As well as the features were looking at in-depth, Hootsuite offers social media security for enterprises, plus content curation and promotion. Were sorry your experience hasnt been the best it could be due to scheduled posts failing. You can send them a private message on their official Facebook page, which is linked in the Sources section at the bottom of this article. You can pay for Hootsuite by PayPal, Visa, MasterCard, AMEX, Discover, or JCB. When youre talking about the best social media management tools, the name Hootsuite is bound to come up. When the time came for the annual renewal, did they send another courtesy notice? Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: ei.filter.lock-cta.message, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Then, add the keywords or hashtags you want to follow. And for Twitter, you can monitor mentions, keywords, retweets, likes, and more. Another aspect of customer service that Hootsuite takes pride in is its self-service customer help. Hootsuite is a notable example in customer relations. Milad. My apologies for your experience thus far. This self-serve help system is conveniently easy to use and understand. Reliable! Besides having customer service thats available any time day or night, Hootsuite also features an in-depth help guide on its website. I have inquired 4 times through your contact page on your website and even tried messaging here when I didn't get a reply for 3 weeks. Since Hootsuite started as a Twitter dashboard, its no surprise that its Twitter reporting is pretty robust. So glad you're having a great experience with Hootsuite, Thomas. I tried again, but the process seems to be broken or was at least down at the time as I never got a response.