Pottery Barnis a brand within the Williams Sonoma company, and operates close to 200 showrooms throughout the U.S. As you get closer to $10,000, these tend to bewashableslipcovered sofasalong with sofas featuring premiumperformance fabricsand top-grain leatherupholsteries.

And if they are ready then there is NO reason they shouldnt be here already since I was promised them by July 8th. The Best Time to Buy Living Room Furniture, Pottery BarnPrice, Durability, Delivery, Pros and Cons.

Thank you for reaching out. Currently, you can only order split-cushion styles.

Thanks for wasting our time - it's one thing to have trouble filling orders or to have bad customer service but to have both seems like a surefire way to lose customers and destroy your reputation. They then tell me that they honestly believe the updated delivery range of tomorrow to 3 weeks from now is legitimate because the vendor provided those dates despite the fact that the vendor also told them they were having a "production delay" - a vague answer that came with no details as to when said delay might be resolved. They were used in a covered patio and the finish discolored and peeled off in many places. However, custom made-to-order furniture can take up to 2 months to arrive. Why does it matter that my order is an employee order and why is it treated any differently?

To help you find the bestdeepseatsofa, I tested individual models from over 23 different brands. Delivery can range from 1 to 2 weeks for in-stock furniture or up to 10 weeks or more for custom, made-to-order pieces.

In add they would not take the cabinet upstairs. All the while they keep telling me weird things like: because I'm an employee, I need to talk to my manager, I need to provide my credit card information again, I need to do this or that. I called customer service and asked if they would price match and they said since the item had already shipped (which hasn't even been delivered to me yet) there was nothing that they could do for me. All 3 pieces were scheduled to be delivered to me on July 8th. For returns, youll need the original purchase receipt or gift receipt. How long doPottery Barnsofastypically last? Theres a reason theirloveseatsand sofas generally start at high price points. The new cabinet arrived on July 28 and again they would not take it upstairs like I had been promised. The replacement was never ordered. Why not?? Pottery Barns shipping times generally align with other high-end furniture retailers with a mix of in-stock, ready-to-ship and custom furniture. MY FRUSTRATIONS IS NOT THE PROBLEM THEY NEED TO FIX! However, any custom piece you order will be made specifically for you, hence the 10-week lead time. High-priced sofas also includePottery Barns signature collection ofsectionals, many of which are made to order. It was scheduled for delivery in, roughly, late May - before our son's due date. I feel like when I finally do get my couch, if I ever do, it will be filthy from sitting at the hub for months and because it was marked as an employee order and they seem to think you can treat employees like garbage. They have had me going in circles for months now. We were going to get the rocking chair we've have needed for the first 5 months of our son's life. Also, the product fits myliving roomperfectly. I am sorry to hear this has happened, can you please email us at support@potterybarn.com with your order number and reference this consumer affairs review? In terms of durability,Pottery Barnis among the best Ive seen for high-volume retailers. savvy enough to wait around for sales, enabling them to, who were looking for classic-inspired sofas with, who prefer in-store showroom shopping to test out furniture and. What I love about thePB Sofais its range of customizable options from seat filling selection: memory foam ordown cushions, to the four different widths available depending on the size of yourliving space. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. First the furniture was made in 3 months, that was expected, thats the pandemic. We would like to review your order and assist you. Do not order this light if you intend to actually install it. Removable square tapered wood legs are finished in a rich espresso. We are here to help. A link has directed you to this review. I get told to wait for them to call me. Thank, Satima. I have no confidence that they will actually get here. On June 23 one cabinet arrived.

How a chair which hasn't been built yet is going to go from Vietnam to New York in 3 weeks is beyond me but the customer service rep seemed to think it was totally feasible. January came and went, our son was born and did not have the rocking chair we ordered to use with him.

I find this very hard to believe since I worked in Customer Service for 7 years with Northern Tool, and as a consumer EVERY store I have ever shopped from has no problem issuing a partial refund for something that goes on sale within 30 days of the purchase. On the lower end, these pieces tend to be small spaceloveseatsand sofas, along with daybeds and futons more suited for home offices and guest rooms.

FAQ. Do yourself a big favor and run from this place. Replace Bots with people! Be the first one to find this review helpful. Copyright 2021 Consumers Unified LLC. Now they say they have to remake the couch, and I wont possibly get that until September.

Then it was our turn and BAM the delivery was cancelled! Still not ready. Ok A month goes by, still nothing. The price range forPottery Barnsofasis between $500 to $10,000. The day before the delivery the 2 chairs were misplaced.

Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Hire more competent knowledgeable people to answer your phones in a more timely manner and educate them on how to solve problems and talk to customers.

Now I have to wait another 6 weeks to get it!!!

ThePB ComfortisPottery Barns signature range of three-seaters andsectionalsofasfeaturing extra-deep seatsdesigned for you to practically sink into. You are getting the opposite if this is how you treat them. We are sorry to hear about your experience, can you please email us at support@potterybarn.com with your order number and reference this Consumer Affairs review? Each time I reached out topottery barnI was assured that someone would contact me within 24-48 hours. How long does it take forPottery Barnto deliver sofas? Throughout the 80s and 90s,Pottery Barns business grew exponentially with catalog orders. Very poor customer service and wait times. Replacement bed again had marks in the headboard and bed side panels did not align properly. They have my money and my product. What is the correction? For more information about reviews on ConsumerAffairs.com please visit our

We would like to review your order and assist with resolution. I should not have to wait until August for my chairs, I am 4 hours away, show some good company faith and get them here now! Ive shopped in several locations and the stores are always incredibly neat, comfortable, the merchandise is presented in easy-access so, seldom is it necessary to call for assistance. My couch was supposed to be delivered in early March, it is now July and still no word on if I will ever get it. At this rate, Ill never get my furniture that I have been waiting for for months and have paid for!!! AndPottery Barn, DO NOT CONTACT ME with your helpful suggestions to call your customer service department. We value your privacy. However, as with other high-end furniture retailers,Pottery Barnofferswhite glove delivery services. Light arrived without the part to secure the glass globe to the fixture (it is the one with the screws,Pottery Barnthe one with the screws). ). We may have an affiliate relationship with some companies either directly or through Amazons affiliate network where we get a percentage of sales if you click over from our site. In-stock items are held in warehouses and are mostly shipped within 2 weeks. I was very pleased by their level of service and the quality of the product., I have always enjoyed shopping withPottery Barn! Finally it was supposed to be delivered today (JUNE 25th!!!) I have spent hours upon hours trying to get someone on the phone and by email. Original: Worst furniture delivery service! The cabinets were just ok. Still did not include the missing piece.

and on the day of the delivery they sent a link to track the delivery. No-one ever let me know.



June 28 arrives change shipping to July 7 to July 28. With its incredibly robust frame and plush cushions, this sofa is a hit with customers because of its clean lines and unparalleled comfort. So then they scheduled to have the couch delivered on July 14th, only to have lost that as well and told me the day before the delivery, AGAIN. Well start sending you the news you need delivered straight to you. Get a competent person to overhaul your shipping process or stop relying on other vendors to do it for you. Updated on 07/14/2022: So far the only response is emails asking the exact same thing!!

We would like to further research your order and assist you. As always, the type of furniture youre buying and its range of customization options dictates how long the shipping time may be. Each item I have purchased has always been a quality item. Similar to other Williams Sonomafurniture storessuch as West Elm,Pottery Barndoes not offer any furniture warranties. At this point I ask to speak with a member of "leadership" (who have allegedly been running the checks with the vendor that have generated the conflicting information) who, I'm told, have access to more tools. Unsubscribe easily. Good grief. Received 1 of them in March and they charged me for both. I have been unable to exchange or receive a credit for these lanterns which failed to maintain their finish. They have called twice to schedule delivery but when I call crack they tell me no available delivery times in my area. I'm not an employee and haven't been for over half a year. I have now been on hold for 40 minutes trying to reschedule the delivery. Weeks later, still nothing I call again. Isn't the whole point of employee orders to get free advertising for the brand? Buyer beware., Your email address will not be published. I am reading reviews and this is happening over and over again with this company. Pottery Barns sofas can last between 7 to 15 years. Our content is intended to be used for general information purposes only. Its location on this page may change next time you visit. Keep in mind that this is a made-to-order piece and will be delivered at around 10 weeks from the date you order. Placed order on April 19, 2022.

No one answers phones! I will never shop at PB, Williams Sonoma, PB Kids, or West Elm again and am likely to end up sharing our terrible experience with anyone who shows even the slightest interest.

How much are sofas and couches fromPottery Barn?

Of course the money was already taken from me with no furniture on time as promised. I'm promised a call back from someone in "leadership" within 48 hours - I don't get one. Pottery Barn has a very poor customer service besides delivery process, do not even deserve a star. What is the most popular sofa or couch fromPottery Barn?

The entire time this is going on the reps I'm speaking with are offering me their distinctly insincere apologies and trying to shift the blame to Pottery Barn's vendor despite the fact that I placed the order with Pottery Barn and nowhere and at no time did they say this was coming from a 3rd party vendor to whose schedule I was beholden and who, I suspect (from reading other reviews), was experiencing "production delays" prior to when we placed our order.

Still missing the part. It also comes in dozens of differentupholsteryoptions from premium linen and cotton blends to easy-to-cleanperformance fabricsand leather. We are so sorry this has been your experience, please email us at support@potterybarn.com with your order details, and reference this consumer affairs review.

So I told them that it seemed to me they should probably order a replacement and they said they would. The outside date on the delivery range came and went with nary a word from Pottery Barn leaving it to me to inquire as to what was going on. Especially when Pottery Barn's website says they will match Amazon. I purchased a Snoo Smart Sleeper Bassinet from Pottery Barn.

Customer service rep had difficulty understanding what was needed. Horrible customer service! They were not helpful though they tried., We ordered two cabinets on May 17, 2021. Pottery Barncompetes with other high-end retailers such asRestoration HardwareandCrate and Barrel. I have contacted customer support as I was asked to do by the store and they do not stand behind their products. We would like to review your order. So, obviously, I had to take the initiative again and call back - I am told that the item is in the country, through customs, and sitting on a trailer waiting to be driven to the distribution center where it will be ready to deliver 3-4 weeks late. The 2 chairs are supposedly sitting in a Ryder hub in San Francisco, I've scheduled a delivery for August, yet again. I canceled the order after being told I might get a 15% discount when the item arrives which, at this rate, would probably be when my son is 3.

We value your privacy. Many times I have used their ideas for decorating my own home! Shipping and delivery tend to vary.

Today, their online business is booming and the retailer is incredibly popular primarily with homeowners seekingnew sofasthat are equal parts luxurious andcomfy. Custom, made-to-order products are non-refundable. Enjoy reading our tips and recommendations. We would like to further research your order and assist you. I will never shop at William Sonoma or Pottery Barn ever again. Save my name, email, and website in this browser for the next time I comment. I was charged for my furniture on May 28. Your actual delivery fee will be calculated upon checkout. These delivery fees range between $100 to $300 depending on the specific piece of furniture youre ordering. I call again a few days later, and again, and again, weeks go by, still not ready. I asked the women what I was supposed to if I cannot answer the phone when they call (I am a busy person, I have a life! They promise me a call back and, being that the customer service at Pottery Barn is terrible, failed to call me back.

Ordered a queen bed which was delivered in two pieces, they had to replace a week later and did not have any of their supervisors reach out for an apology for the inconvenience.

Like many other retailers,Pottery Barnoffersa 30-day trial and return policy whether youre unhappy with what you bought or if theres a product defect. ConsumerAffairs is not a government agency. Pottery Barnoffersfront door and white-glove delivery services, which include home delivery and assembly. I went through hundreds ofhonest reviewscustomers left on thePottery Barnwebsite as well as aggregators such as the Better Business Bureau and Consumer Affairs. I call again. I've spent so much money at Pottery Barn and Williams Sonoma, money I would have spent elsewhere if I hadn't worked there.

Adjustable levelers provide stability on uneven floors. Finally! You'll be surprised to hear I don't get a call back again so I call in and the rep tells me he's surprised as "they're normally very good about getting back to customers" - my experience of at least 4 promised call backs that didn't occur would beg to differ. HomeofCozy is owned by Helix Sleep, Inc. d/b/a Allform. Would you please email us at support@potterybarn.com with your order details and reference your Consumer Affairs inquiry? I had scheduled a plumber to come the next day.

This whole process was not a MATERIALS AND LABOR SHORTAGE. Learn more. About 6 calls and a week or two later I finally get someone who submits a check with the vendor to see where the product is.

They sent a complete light kit this time.

And theyre paid for! These are the bestnewsofaswithextradeep seatsthat balance the best in design, price, sustainability, anddurability. Call customer service to check status on hold over 30 minutes only to get transferred to the delivery dept only to get transferred again to find the furniture was on schedule to be delivered on July 12. They charge me in full for the couch. I had to pay for two movers to come and an extra trip for my plumber to install the cabinet.

All Rights Reserved. It took slightly over a week between the calls to got. On top of all this they havent even bothered to resolve, think twice before you order. Telling me that they are just material items is no way to appease a person wanting answers! By this point I tried to cancel the order, but they wouldn't let me.

Also, she suggested that the items were on sale so I paid less than what I expected. The sales people always appear to be happy about their work, and are knowledgeable about just about every item in the store., Ordered aPottery Barnflush mount schoolhouse pendant in nickel finish. Twice now Ive had a delivery date only to be told they have NO IDEA where my customer already paid for furniture is!!!! American and imported materials. I call back a few days later and ask why I didn't get my call back - I don't get a real answer and another request for a call back is submitted. I purchased 4 Caleb outdoor lanterns. The replacement order was never processed. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs.

Pottery BarnReturn and Warranty Policies, Here are some real positive reviews fromPottery Barncustomers, Here are some real negative reviews fromPottery Barncustomers. Then June.

I said that it is too bad for them because we planned to purchase the rest of our stuff off our registry from them that didn't get bought and now I will purchase from someone else and again she didn't really care. The lack of care for working for a company just shows you what kind of company they are and how they care for their customers, especially on such high priced items.



All in all, its materials and timeless design ensure anyPB Comfortsofa is an investment piece whether youre decorating your first home or using it in a vacation house, guest room, or home office. So far all 3 pieces of furniture I have ordered and paid for have ALL BEEN LOST!!! This new date comes and goes with, again, nary a word from PB so I call back and am told the item, which is coming from Vietnam, still hasn't been built completely contradicting what I was told previously.

Then May. Sent hardware a second time. Its signature furniture andhome decoris generally relaxed and unstuffy but crafted from some of the finest and most durable materials. Twice I've been told not to feel emotions during this process, twice. I will never order anything from Pottery Barn again!

Crafted in America by our own master craftsman. As we tracked the delivery, we watched the truck go from house to house. Never happened. Shoppers can explore a full range ofliving roomfurniture fromcoffee tablesand accent pieces toslip coversofas, and accent pieces to suit anyfamily room. If youre working overtime then have my chairs here by tomorrow. Sign up to receive our free weekly newsletter. Masterfully designed for exceptional comfort, with extra depth and a double layer of padding. It is now June 27 and delivery had still not been scheduled. I would recommend this store to all my family and friends!, Always a great experience, even if browsing for ideas ofDIYin great home dcor. Theyre well-regarded by savvy homeowners and design enthusiasts for their comfort and durability.

I accepted them because I couldnt be without a vanity and the measurements were already calculated in the remodel. In February we ordered a Paxton Power Swivel Glider & Recliner from Pottery Barn Kids for use in our nursery. This has been such a ridiculous experience.

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This is unacceptable customer service. I had to make several calls to try to get someone to address the problem. They knew it was missing or damaged for weeks but hadn't done anything about it? Your email address will not be published. Over the next few decades,Pottery Barnhas become synonymous with elegance in modern interior design. Weeks go by I call again asking about my couch. PB offered no update as to why. So now I have 2.5 schoolhouse lights kits and zero parts needed to complete the installation. However, even sofas towards the lower range of price points can also last at least a decade with regular care and cleaning. Ordered 2 nightstands August 2021. Stop blaming things on the pandemic! Each time the person promises to fix the issue and nothing happens. Hello, Thank you for contacting Pottery Barn Kids.

Your email address will not be published.