However, how do i know that i am outputting dolby atmos? When i view a movie, show or youtube video, i dont see any indication on the sonos App of whether sound is being streamed and processed as dolby atmos. I tried everything mentioned above.. My issue resolved itself! We'll send you an e-mail with instructions to reset your password. Oki will try for original soundtrack and will reply here. (if the above fails). - Rashi, https://www.avforums.com/threads/lg-oled-g1-evo-owners-and-discussion-thread.2352393/page-26. Do you have any external devices connected to the TV? Welcome to the Sonos community and thanks for bringing this to our attention. I've just replaced the HDMI cable for a 2.1 8K one, and I'm now getting a different issue: no sound. Let us know! I've only had it 2 months so the TV came with this fault. Sorry, we're still checking this file's contents to make sure it's safe to download. If you have some external devices connected to TV like, set HDMI Audio In to Bitstream (although it should be that by default). The Sonos community is always here to help. Or a reboot of the tv also helps. But finally, I found one, only one! However, I noticed on the home theater settings that theARC (Audio Return Channel) status on the TV is disabled.

Some of the community members might provide their own opinion about this, and it will be much appreciated. Please try again in a few minutes. Select Device Connections. I've spoken with LG and they have offered to replace the connection board on the back. Both sound bars will intermittently drop audio when connected to an LG CX Oled TV via HDMI/eARC. If after doing all the steps and the issue is not resolved, it would be best to contact oursupport team for more in-depth troubleshooting steps. Press question mark to learn the rest of the keyboard shortcuts. When the Arc has been successfully connected, connect your other devices to your TV.

Issue solvedthanks a lot for tipsyes dolby atmos can only be played in original soundtrack. We'll send you an e-mail with instructions to reset your password. Help others find useful content by clicking the like button and selecting the best answer to your question. You can also log in to your Netflix account on aweb browser and make sure the Playback Settings under your Profile is set to HIGH. If I change the source to internal then back to hdmi arc it solves it. Thanksfor your patience in this. Prime Video has very limited Dolby Atmos titles. Sorry, our virus scanner detected that this file isn't safe to download. Im going to repost to a Sonos ARC problem stream sense this is not an issue with the LG CX. Except for enabling atmos and stuff right? I have tried the steps in the link for both the optical connection and the HDMI-ARC. Sonos Arc must be connected to HDMI ARC or HDMI eARC to play any Dolby Atmos content. "Receive with simplicity everything that happens to you." I've had minor issues: But mine are minute compared to yours. Sorry, we're still checking this file's contents to make sure it's safe to download. Thank you for reaching out to the Sonos community and for letting us know about your concern. I did read that. Where is the Now Playing screen? Im not sure i see it or know what it is, When i start the app, it goes to the My Sonos screen. there i see at the bottom Living Room Tv. Agree, Ive found that to be the case as well - making sure CEC control was turned on. Turn on Simplink, Sound menu Turn on ARC Mode Turn off TV Speakers. I think the problem is coming from another TV box that is connected on the TV. Im having a problem with a new A/V system.

Thank you both. I did find the two options to set eArc and Pass Through. They were at a different location than the setup videos i have seen. So there i am good. You dont have to make sound changes in TV as those are for TV Speakers. Select any manufacturer. "Receive with simplicity everything that happens to you." Same here - planning an LG OLED55GX with Sonos Arc. Did you click additional settings under Sound on the LG?Then turn on eARC and set it to Pass Through. My system is connected to a Sonos sub and 2 Sonos One wirelessly. Please followthe steps below to configure your LG Magic Remote to work with Sonos home theater speakers: Note: If youre still not able to control your home theater speaker with the LG Magic Remote, try disabling SIMPLINK for the Optical connection underSettings>Sound>Sound Out. Im planning to install an LG GX65 with Sonos Arc next week and was a little worried reading through these comments and the other similar threads, especially as Im having a professional installer put all wires in the wall with no access. Ive tried wired and wireless modes, its not an RF interference problem because I can get the system working by cycling power on all the SONOS components after the TV is on.

I moved all the Sonos components away from everything else (12 feet) and it still failed when theaudio stream was started (HDMI_ARC or Internet). If you have any questions about this. Hi, I have an LGoled c1 and I'm having the same issues with my new arc that was bought today. Also, and you tell me how to test the sonos to ensure it is outputting dolby atmos and how to tune it? I have LG55 C1 2021, I enabled CEC on the TV and have no devices connected.. Make sure the Arc is connected to the TVs HDMI eARC port andset yourTV to these settings: My Sonos Arc works in Arc mode, I am connected to the Arc/eARC socket 3 on the back and have all of the settings as suggested. Neither worked. Hello I've never had a soundbar before and my Sonos arc comes in tomorrow. Although it plays well from the soundbar, the app does not recognize it at properly syncing. Let us know how you get on with the advice above and run a diagnostic report. Please try again in a few minutes. It should also work with Sonos Arc. Kindly reproduce the issue, then submit a diagnostic report through the Sonos app shortly after the erroroccurs, and reply with the confirmation number. Then you should be able to go ahead and update control setting for each input, including the Sonos. Sonos Arc is usingthe Enhanced Audio Return Channel (eARC) next-gen version of ARC implemented in HDMI 2.1. However, this only works for + and - and the LG magic remote is omitting the signals for mute or sending the wrong ones, hence why I strongly believe it is a cx firmware issue. Hi @Mike010101, thanks for the update About your question, when youre playing a movie or a Youtube video, It will show on the Sonos App on the now playing screen on what sound is being processed by the specific content that youre watching.. Press J to jump to the feed. Kindly include the confirmation number in your response for us to check. My apologies and let me clarify that theres only 1 port that hasthe eARC and it should be on HDMI 2, according to LG support page here is the link: https://www.lg.com/us/tvs/lg-oled65gxpua-oled-4k-tv. I'm having similar issues, but when using the original HDMI which came with the Arc, I was getting a glitch loop where the sound output was switching between TV speakers and wired speaker (Sonos Arc). Is there any solution?.. Hello, I am having the same issue- Sonos ARC with LG 65oledCX. At least those are the settings I use and everything works well. I can also get it to reconnect by power cycling all the SONOS components. Check for Sonos update - Settings > System > Check for updates. Sorry, we're still checking this file's contents to make sure it's safe to download. Not good for a $2k+ system.

i click on it and has a blank screen at the top, a moon and chat icon at the bottom and also a volume control. But i see nothing else about the sound quality. This topic has been closed for further comments. Try settings up the sonos that way through the tv. The provided cable has worked fine in my set up. NOTE:On some TVs, you may need to select External Audio (Optical/HDMI). Since i bought my LG OLED c1, impossible for me to get sonos arc work properly when i open the TV ( i have to revert to internal speakers then select hdmi arc to have the sound go back), But the worse is that i couldn't have earc: when i toggle earc in the menu it reverts automatically to internal TV speakers, I'm using a ultra Hugh speed hdmi cble certifie between the two devices, sonos arc and LG c1 up to date, i've tried all the settings possible on the TV ( passtrough, auto, bitstream, simplink, hdmi deep color etc). I am running through HDMI-ARC. I have the same set up as you with absolutely no issues using the Sonos HDMI cable provided with the Arc. Just since nobody else has mentioned using the provided cable yet.. Also everything worked fine until I got updated by both LG and SONOS so I dont know who broke the system. So I did nothing more, except for following the settings advice earlier in this thread. Although you may see an option for Sonos in this list, we find that Philips seems to work best. So what i am doing wrong please guide me.i have paid subscriptiion(Top)for Netflix,Amazon,Sony,Hotstar but no dolby atmos for any of these streaming sites. Click Treuplay to tune it and follow the on screen instructions to tune. I just want my new TV and new soundbar to play nice. If that is LG Magic Remote, you may see this article that will guide you on how to configure the LG remote. First, we need to ensure that theHDMI-eARCcable of theArc isconnected to the TVs HDMI-eARC port as well. I will reach out to Sonos Support to see if they are able to find a solution. You can also control Arc sound in Sonos App manually.

Sound menu Select Audio Out (Optical/HDMI ARC). And I don't believe any one can with an optical sonos connection. My audio drops daily, whether Im on cable (Xfinity) or AppleTV. Enter your username or e-mail address. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the t, ools our agents can use would be very useful in this case, t. here can be an advantage if they need to remote into the controller to see what's going on. If I use the optical adapter the sub and surrounds dont disconnect but I dont have volume control and cant use all the features of the SONOS ARC.

Enter your username or e-mail address. Same problem here, LG CX series and arctried all of the above, no luck. TV Setupcan be found under the Arc settings in the Sonos app. Unfortunately, the Sonos app describes that there is a problem with the TV Connection. If you have any other questions or concerns, feel free to reach out. Im using the IOS Sonos APP to monitor the ARC. Are you having problems with it? I tried what you suggested, however when I enable the eARC function in the TV I get the glitch loop again. Itis frustratingas I have a 600 soundboard + subwoofer and a pair of sonos 1 rear speakers and a 1300 tv ..a 3 grand system and the volume controls don't work properly :(, (I have also bought hdmi/optical converters and new hdmi cable to try different configuration, but cannot get it to work), Now decided, to live with it and let it go.fingers crossed for an LG fix, After emailing LG and chatting to support, several times over the last couple of weeks andwith a final attempt with an email to their official CEO feedback forum yesterdaythis lunchtime I had a TV update and my Mute button works :). Mine still doesnt work. But as soon as the TV is turned back on they disconnect. The Sonos community is always here to help. Sorry if my questions are confusing. All settings on the CX remained unchanged. I'dreview your system further as well as the status of the devices, it will help in identifying what's possibly causing the issue. At what point you are getting this error? Once I enable eARC, sound output is changed to TV speaker. So Im in a holding pattern on this issue now, cant fix something thats working. Please try again in a few minutes. FYIyou are only going to get lossless Dolby Atmos via Dolby TrueHD from a Blu-ray or UHD disc or from an external media device that supports Dolby TrueHD like an Nvidia Shield. What I did find was either a quick tv reboot or switching the audio source to internal then back to Arc solved it for me. If I power cycle the SONOS ARC the surrounds and sub reconnect most of the time sometimes I have to power cycle all the Sonos components. Please try again in a few minutes. I am getting DD+ after applying your suggested settings but still no dolby atmospls suggest some more ideas. All four HDMI ports on your TVare 2.1 enabled but the first one brings eARC. Ive tried every fix listed on this site,none of them fixed the problem. The sound is playing through the bar, and its receiving an Atmos signal (I can see the logoin the app). Hi @Gtrex,thanks for your response and updating us. Has anyone had success in pairing the magic remote with the Sonos Arc? I have the same issues when the ARC is connected directly to the BD player. I'm glad that you can now control the volume and use the mute option after updating your LG TV. I made a mistake in my last post, the ARC does discount from the SUB and ONE SLs when the TV is turned on and its using the optical port. Sorry, our virus scanner detected that this file isn't safe to download. About this issue, so that we can check the status of the connections on the Sonos Arc to your TVand the output it is broadcasting,Ill ask you tosubmit a diagnostic reportto investigate further what could be causing this issue.

Sorry, our virus scanner detected that this file isn't safe to download. (I have a HD Fury Arcana but prefer to not need it). We are always happy to help out. I bought from Richer Sounds. Best answer by 106rallye 17 January 2022, 10:02. If you want detailed info of what audio is playing click on the settings (cog wheel) in the app and then click on system > about my system. If you need help with any other information, please be sure to let us know. My question is, like how TVs have "accurate/optimal" picture settings, would I have to set my TV (lg cx) sound settings manually to get good audio out of my sonos arc (standard cinema, oled surround, bass boost etc) or will plugging in the sonos arc make the sonos arc handle the settings and Id have to control the sound settings through the sonos app? Rears and sub would disconnect from the main bar. This implies that it will never work as I expected and the LG 65CX magic remote will never be able to control the Sonos. The Sonos community is always here to help. I'm at my winter home now and don't have Sonos here, but I know The Mandalorian is one of them. It was helpful to read that the Sonos Beam/Arc will only submit to IR control. COntrolled BY Yhe hdmi connection on the port (or direct to the sonos VIA THE CABLE) to avoid me worrying about IR signals. Surprisingly An indian hindi movie stream in DOLBY ATMOS but no movie in Netflix( Hollywood) or Amazon prime streams in dolby atmos !! We'll send you an e-mail with instructions to reset your password. I have a better understanding of the problem, it has nothing to do with the LG CX. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on. @contractcooker- did you find a solution to your issue? Also no Apple device we're all Samsung here :(. I initially tried it with the after market HDMI which could not be found by Sonos, then when I used the Sonos supplied HDMI it connected the Arc to the TV fine. This is incredibly frustrating. I'm wondering if one of them are causing the issue. You may check that option on About my system to check on detailed information on what audio is playing.. Can you try connecting all the Sonos speakers via ethernet, as well as the tv? The LG CX series seems to be the most likely contender based on price and features. What does the Sonos app say you are receiving? Hi@JM L., thanks for reaching out to the Sonos community and letting us know about your concern. If you have other questions with your Sonos products, feel free to reach out. They've done some great reviews on Sonos products. Inspect the HDMI cable to ensure its not bent or kinked and check to see that its fully inserted into both devices. It seems I'm getting Atmos OK, just not uncompressed.

nothing seems to work. Im also on that firmware on my 65 CX and my Arc. Sound and everything else is fine, but was just wondering if I had a setting wrong or something. Once its working it stays up until the TV is turned off for a couple hours and then turned back on. We would also appreciate it if you can keep us posted on this. And yes, it is connected to my CX via hdmi arc. EDIT: also just wanted to comment that I have used multiple HDMI cables to rule out the HDMI cable being the problem. Just wanted to make sure you have you HDMI cec turned on, its annoying that you have to turn it on, but once i did i can control everything from the magic remote. We'll send you an e-mail with instructions to reset your password. Im having trouble setting up my Arcwith my new LG GX. Most Dolby Atmostitles have the Atmos audio on the English or original language trackonly. I had a similar issue with a samsung hw-k950 soundbar some years ago. Dolby atmos works for now but sadly not for all dolby atmos moviesany suggestions. Did you enable CEC on the TV? I wondered if LG had done a software upgrade to make it work. I found when I hooked up the Arc with the Sonos provided HDMI cable to the eARC connection on the LG CX - I was unable to control the volume on the TV using the LG smart remote, even with HDMI passthrough and eARC enabled. Hi@Mike010101, thanks for the update.@ledzep1thanks for assisting, and yourecorrect. Hi everyone. I am also having the same problem trying to connect the LG Magic remote of my LG 65CX so it can adjust Sonos Arc. If you have other questions with your Sonos products, feel free to reach out. Help others find useful content by clicking the like button and selecting the best answer to your question, At this point, it would be best to reach out to. I have tried every solution out on the web for over a week and fully understand why and how some solutions work and some dont, but cannot get the mute button working WHILE THE TV IS ON. That would tune the Arc based on the room acoustics. Then unplug both the tv and the Arc for 10 minutes. I followed the steps you outlined and ran a diagnostic report (confirmation number: 1360637274). (The Phillips options makes no difference to me..I have tried them all). The when I select hdmi arc on the LG, I don't see the options to select pass through and eArc as I am supposed. I have the same TV as you and cannot place ATMOS, did you have any luck to get it to work? However, when I replaced the Sonos provided HDMI with a high quality one from Amazon, immediately the TV recognized the Arc and I could control volume with the LG remote. Hi @contractcooker, thank you for reaching out to the Sonos community and for letting us know about your concern. For (1), we have tried the Sonos app troubleshooting, but it cannot resolve it. Same issue. Thanks for reaching out and for looking into this. Go to All Settings -> Sound -> Additional Settings and turn on eARC. I think mine was interference though hence my suggestion of wiring your setup. Wait. Hi after hard resetting the TV all is OK. - Rashi. Please let me know if you have any other questions or concerns. Coincidence? My question about the arc is basically whether the volume is being. "Receive with simplicity everything that happens to you." SIMPLINK is a feature that enables you to control and manage various multimedia devices conveniently using the TV remote. Probably,but you know what, Iam going to choose otherwise, and assume it is LG responding quickly and efficiently, well done LG. Original cable seems to workfine, buteither lg or sonos is dropping hdmi arc connection by using different hdmi cable. This was the answer I received: I would recommend contacting the manufacturer [LG] for them to assist you in programming the remote from RF to IR remote for it to work with Sonos. very new to all these settings so pls help. That will give you Atmos from various sources where it is availablewhich you can tell by looking at the system info tab in the Sonos app. Hi,I received my sonos arc and I am trying to connect it to an LG OLED65CXPUA.To do so I connected the to hdmi 2 on the LG since that is the eArc port. Hi@Annazel S, yes the LG CXhas 4 2.1 hdmi ports and the Arc is plugged into the eArc port. Adjust the group audio delay - Settings > System > Tap your Sonos Beam > Group Audio Delay and then choose a delay option. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Let me share some information to help you out. I assume not and we have to live with the inability of the (not so) magic remote operating the Arc. Ok, thanksthat is not very intuitive., Anyway, I got to where you suggested. Now I go to amazon prime and searched for Dolby Atmos Movies and found quite a few. But most of these on that screen:. That TV is an older LG OLED so I use a HDFury Arcana in that system. At this point, it would be best to reach out to Sonos Support so we can take a closer look at this and discuss it with all of you individuallyin real-timeto expedite the process. I wanted to see if anyone with the same setup can confirm this setup issue or not.. @RobDeeWhat model TV do you have? Any updates? I had been away for 2 weeks and when I came to demonstrate the problem of the LG remote not working, it worked!!! If your Sonos home theater speaker is connected to your TV via optical cable or adapter, some configuration is necessary to enable the remotes IR output to fully control your home theater speaker, volume up, volume down, and mute buttons. It seems to me that the problem lies either with Sonos or LGs implementation of the e-arc/arc protocol. The Sonos Arc is not inexpensive and Dolby Atmos support was part of the reason why I decided to purchase it. I've tried googling with little success. You could ask Netflix in your country. If you have other questions with your Sonos products, feel free to reach out.The Sonos community is always here to help. Not yet but will surely try and will reply . When connecting Sonos Arc to your TV with HDMI ARC or eARC, youll be able to access hi-res audio formats like Dolby Atmos. What are yoor TV's sound settings? Enter your username or e-mail address. As such I am currently in the market for a new TV and I want to make sure its fully compatible with my Arc and the rest of my Sonos array. Just to clarify, the eArc is for HDMI port 2 not port 1 I believe. Let me know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out. About your question, it still depends on the content that youre watching if Atmos is available or not.

Sound stopped all of a sudden after me not changing a thing. Can anything be set to pass through? TheSonos Arccan playDolby Atmosaudio. I really want to be able to utilize my sound bar to its maximum potential. Wait 30 seconds before you plug them back in. The ARC continues to work otherwise and when the TV is turned off it reconnects to the SUB and ONE SLs. Sorry, we're still checking this file's contents to make sure it's safe to download. On LG TV, in audio settings set HDMI Audio Out to be Passthrough and also enable eARC. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Then the screen flashes black for like 3 secs. The only thing that seams to work is to wire all the componets together on an ethernet switch.

Plug the TV and Arc back into power but keep everything elsedisconnected. Hi@Mike010101, thanks for the update About your question, when youre playing a movie or a Youtube video, It will show on the Sonos App on the now playing screen on what sound is being processed by the specific content that youre watching.. We can check and wait for feedback from other Sonos users about this concern if most of the content they are playing is mostly not showing Dolby Atmos. I know theres a beta LG firmware that's out for Dolby Vision gaming (probably among other things). Possibly? Jack Ryan: Thanks much..u guess most movies aren't streaming with Dolby Atmos yet. Upon checking the diagnostic report, theres no issue found on your system, and Arcs status is online and connected. When I plug in via the optical to HDMI adapter the drops go away (but I lose Atmos and the ability to control the soundbar with the TV remote). I would say last resort is factory reset the Arc, then delete the app and do the process over again. Just make sure you've set it to passthrough and that you've selected a film that has an atmos soundtrack. Sorry, we're still checking this file's contents to make sure it's safe to download. If off it works fine, so this proves the issue is that the magic IR logic although working for + and - is not behaving the same for the mute option. If you have other questions with your Sonos products, feel free to reach out. You may reply to the thread with the confirmation number to assist you with this issue.. Under All Settings -> Sound -> Additional Settings -> Digital Sound Out select Pass Through.

Hi, thanks for the response. From here, make sure CEC/Simplink are turned on (I turned on both). The minute I enabled the eARC function, it glitches again between TV speaker and wired speaker via HDMI. Is this issue resolved?

It appears that this solves the audio dropping out on the Sonos Arc (havent had time to test the beam yet) HOWEVER it is my understanding that in order to enjoy the Dolby Atmosfeatures of the Sonos Arc I need to have eARC enabled on the TV. Then, using the Sonos page to set up Magic Remote -https://support.sonos.com/s/article/3479?language=en_US. Make sure you see the Dolby Atmos logo next to the title,and make sure you choose the English audio track. This happens each time when I first turn on the TV. Whenever I turn off the TV after sometime I have to reconnect the sonos system to the TV which is annoying. ARC and eARC are protocols responsible for sending audio over an HDMI cable to home theater sound systems like Sonos Arc. Be sure Simplink(CEC) is enabled on the TV. When you said you tried connecting them on ethernet before, what were you connecting them to? Also, check for your LG TV software if up to date. Peters is very in depth and I feel if anyone can help, it'll be him. I reached out to Sonos support. Install the latest software update for the TV. We'll send you an e-mail with instructions to reset your password.

Can anyone confirm whether these TVs now have Atmos pass-through? Everything is pointing to a firmware bug in the SONOS components. FyI the device connector option is not available on the 2020 cx and you need to go through the universal remote configuration and you can select sonos not phillips. Hi, I was wondering if you can confirm that the vol+ vol- ANDmute buttons all work without issue with the LG OLEDCX55, the magic remote and the Sonos Arc. So they can share their experience as well.. I had contacted LG and Sonia,but got nowhere. If you have not done this already,in the LG Connector under bluetooth/soundbar heading,ensure the Sonos ARCis setup correctly - when you get to the manufacturers page you may have to type in sonos to find the manufacturer to select that. The remote is an LG magic remote. It worked flawlessly! Again, please let me know if my understanding is incorrect but I believe eARC needs to be enabled for Atmos to function. Please try again in a few minutes. My Magic controller with my LG OLED 55CX now controls my optical connected Sonos Playbase perfectly including the mute option. I know it's a long shot but if you don't get answers from Sonos here, try reaching out to a youtuber Peter Pee or Jonah Mathes. I am getting an error when attempting to connect the TV from the Sonos app. This remote configuration process somehow tells the cx tv to override the RF for the optical soundbar and send out IR signals for volume. Sonos ARC is awsome even in 5.1 dolby digital sound.pls advice for speakers for sonos arc, please advice where should I keep SONOS SUB to get full effects of bass. We appreciate you for sharing your feedback with us. They only fail if the Sub and Surrounds are wireless, the ARC can be wired or Wireless and the system still fails. We and the community are always here to help. You can try contacting LG for access to it. We have no information to share with you yet when this will be resolved. I really hope you come right.