Dr Kline is the best! Didn't even loose an ounce of weight. Expect to wait outside on a bench. There also does not seem to be a very large area for outdoor play. Want to succeed? Call to confirm eligible surgeries. Dogs and cats can expect complete care from our veterinarians and staff, in addition to some auxiliary services to raise their quality of life. Everybody is so kind, and passionate about what they do. Well guide you through the process. He is the local guru of ferret care - and most likely a national expert in the area as well. Good and fast service, took great care of me and my pets, also gave us some free food that they wanted our pet to try.prices were good also. Closed Sunday, Veterinary Websites by InTouch Practice Communications, Why Universal City, TX is a Great Place for Pets, Our Veterinary Services for Universal City, TX Pets. All Rights Reserved. They keep the office very clean too! Be the first to review! Our team is dedicated to making pet boarding a comfortable, low-stress experience, and during the day, our veterinarians are always available to provide care if needed. They take such good care of my pups and give me great customer service. Dr.'s Proctor and Gates personify the best of their practice, and their staff diligently cares and build relationships with patients and families. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. So me and my wife with tears in our eyes get back in the car and rushed to Kitty Hawk animal hospital only to find out that my cat is dead!!! Hopefully they take those added fees and expand parking and seating. BBB is here to help. They have excellent Vets and Staff, reasonable prices, fantastic care and an obvious love of animals and concern for your pet. Love my Vets and Vet AssistantsDenise Cunningham. Indoor seating for waiting is even more minimal. To schedule a reservation, just call (210) 659-0345. They are extremely busy, for a good reason. This is the best bet I have ever been to. I highly recommend this place. As a matter of policy, BBB does not endorse any product, service or business. These payment options will help you space out your payments over time, so you can afford any large unexpected upfront costs. We are proud to serve Cibolo, Schertz, Selma, New Braunfels, Marion, Garden Ridge, as well as other surrounding areas. They're not trying to sell you. With that being said things got off on the wrong-foot but being in the customer-service business you have to be service with a smile whether your day started off wrong or you had a problem. Dr Proctor, Dr Gates have both seen my furry kids and Dr Proctor has been seeing them for eight years now. They care. Morristown, NJ), produced and administered by C&F Insurance Agency, Inc. (NPN # 3974227), a Crum & Forster company. Thank you!! *Pre-existing conditions are not covered. 2510 Pat Booker Rd Always caring and thorough. These vets are honest, realistic, and upfront with you about your older pets' conditions. The receptionist is super super sweet and The Doctor is amazing gave us all these tips and samples and introduced us to new puppy food that I'm so impressed by. Our dachshund had cancerous tumors removed and he let us make payments. They were very knowledgeable and helped me feel at ease. Indoor seating for waiting is even more minimal. I was probably there like once every two weeks. If it weren't for Dr. Proctor I would give it two stars. Thank you for all your help and kindness. It's very hard to find a good (insert profession here) in this day in age, either their really good at what they do, but they have absolutely terrible bedside manners and keep you in the dark like you're a lab rat or they suck and are absolutely very nice when dealing with you.I was taking a chance going here via referral from a friend and I'm glad I went based on his recommendation, It's a semi small office and the parking is always packed, I've taken my cat (who had a severe allergic reaction) & my dog who had a rash and both times, the people who were working the front desk were absolutely very understanding, caring and patient. Before your next appointment, learn how pet insurance can reduce vet costs. They are always nice, always helpful and kind. Monday - Friday 7:30AM - 5:00PM Address: 2510 Pat Booker Rd, Universal City, TX 78148, Website: http://www.universalcitytexas.com. However, it is something we are more than willing to deal with. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. You may have to wait a while, but only because the vets are so thorough and compassionate. Oh the waiting room is small, but there is a bench outside so can always check in and wait outside when it's full. I am finally resting easy now, knowing that I can always rely on this place for boarding. I believe if you would teach your employees to respect And use better communication skills to customers no matter what and give service with a smile no matter what the outcome would have ended up a lot better but when you're in distress and you have a member of your family dying what would you do ? Once we got in the exam room I saw the vet within two minutes and he diagnosed and began treating my dog immediately. If you continue to use this site we will assume that you are happy with it. They are caring, loving and extremely professional. Pawlicy Advisor's free marketplace will help you compare personalized quotes from top providers side-by-side. And we're less than a 10-minute drive from Universal City, TX. I was worried. For years now, UC Animal Hospital has taken care of our two pets with compassion and immediate, responsive care. They're not trying to sell you. Universal City, Amazing vets, techs and front desk people! They treated sassy with respect and took very good care of him. The employees were SO kind and the prices were fair. The best vets in the business literally work out of "hole in the wall" places because they care about taking care of animals and being fair to their customers, not about making a profit. Discounts may vary and are subject to change. The staff were awesome and so caring. they got us in straight-away & upon exam and tests, found that chloe had severe kidney problems and that her kidneys were failingafter some in-patient treatments and TLC, we brought chloe homeshe didn't live very long afterwards, but she was happy and not in any pain that we could tellthank God for people like the vets & staff that work at this facilitywe have 2 other shih tzu's and will be using the UCAH for all shots, preventative treatments and anything else that comes up with themHIGHLY recommended and rated 5 stars because their office is quaint, but their service & care is top-notch!! They carry all vet supplies too like cd food, heart worm meds and flea medicines. I t Amazing board! Having pet insurance is the best way to avoid unexpected medical costs, but if you have expenses for existing medical conditions and need help financing the cost, ask your vet if they accept financing solutions like CareCredit and Scratchpay. No way this place could run any more efficiently. They handled my Buddy with such great dignity!

Being new to the area, i found this wonderful animal hospital. Browse all of the first-class veterinary services that we offer! I used to work in the animal rescue field so I have been to MANY clinics, seen MANY vets, and learned a lot about how to find a good one. I called today to get an appointment for my dachshund-beagle mix because I suspected she had an ear infection. I've been taking my animals to him for years. The Dr.s here also don't take advantage of the customers' love for their animals like some vets do. I do believe dr gates is the premier ferret dr too. Once I got to the office I didn't have to wait long before being seen. Every last one of them. Onsite pet boarding, boutique, and training. Those jobs don't pay super well, and there are vet offices on every corner in SA, so the only reason to stick around is because you like where you work and are treated well. Mine have always seen Dr. Gates (Mr.) AND Dr. Proctor, from what I hear the others are great also. Love my Vets and Vet AssistantsDenise Cunningham. An awesome place to go! Totally coming back here anytime I need care for my dog. Your pet deserves to have a veterinarian who cares--someone who goes beyond simply practicing medicine to serve as your trusted veterinary partner. He was extremely compassionate and understanding. Here is what I can tell you about the mark of a great vet:1) If the office staff and vet techs have been working there more than a couple years, it is great sign. It is up for adoption. Complete Coverage reimbursements are based on the invoice. My puppy was such a good sport with everyone. we recently moved to this area from KYour shih tzu, chloe, was ill when we arrived & we knew something was very wrong with her, so i found the universal city animal hospital quickly. Recently i took in a small kitten that was hit by a car and they did absolutely everything they could. They kept me updated, let me see the kitten and spend a little time with him. The staff here is great. Dr. Gates of Universal City Animal Hospital is a wonderful veterinarian and human being. He thoughtfully considers problems from every angle and provides logical and conservative steps to properly diagnose the issues. Parking is minimal, very minimal. What do you think?

Learn what it takes to be a breakthrough leader and how to generate extraordinary results in less than a year. For all terms and conditions visit www.aspcapetinsurance.com/terms. A couple years ago, I bought a new flea collar for one of my dogs (it was fairly new on the market) and she had a bad reaction. They honestly care about their patients. TX The vet I go to these days, because I literally live down the street (Castle West Animal Hospital, Dr. McGehee), has a clinic very much like UC, and I would consider him the 2nd best vet I have ever known.3) If the local non-profit animal rescue groups recommend and use this vet clinic, you can bet you are in good hands there. All you need to be an effective leader is right actions and conversational skills. More than once I have just parked on the grass. I couldn't find that within myself After watching my cat get attacked by 2 dogs. How do you know which pet insurance is best? Everybody is so kind, and passionate about what they do. Thanks so much, Dr. Horger and Kitty Hawk Animal Hospital! That's how great this place is, and how much I trust it. If you have a Chineses Shar Pei, I highly recommend Dr. Proctor as your go to care giver for your dog. Easy in/out. Pawlicy Advisor conducts business as Pawlicy Insurance Services Inc. in the state of California. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2020. He couldn't eat or drink for a few days and ultimately had to have a rear leg removed due to an infection. I trust every vet there!!! Very good care from these fine folks! I have been taking my golden there for 7 years and they are always super friendly, knowledgeable and caring. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCAs marks and is not a charitable contribution. do only has an 80% chance of recovering, Dr Proctor has been there for me and answ we ed all my questions, the facility are very helpful and done mind me coming in every day to spend time with Beau. On the other hand, the parking area and lobby are small. Thank you for everything. they got us in straight-away & upon exam and tests, found that chloe had severe kidney problems and that her kidneys were failingafter some in-patient treatments and TLC, we brought chloe homeshe didn't live very long afterwards, but she was happy and not in any pain that we could tellthank God for people like the vets & staff that work at this facilitywe have 2 other shih tzu's and will be using the UCAH for all shots, preventative treatments and anything else that comes up with themHIGHLY recommended and rated 5 stars because their office is quaint, but their service & care is top-notch!. At The Institute for Generative Leadership, we: Copyright 2020 Institute For Generative Leadership. Pleasant staff and short wait.

I have been taking my pets to Universal City Animal Hospital for 13 years or more. Dr.'s Proctor and Gates personify the best of their practice, and their staff diligentl For years now, UC Animal Hospital has taken care of our two pets with compassion and immediate, responsive care. The vets are so caring and compassionate, and this is the best place to get Advantage Multi Oh February is dental month they always get packed so make those dental appointments early! Identify important areas of your life and redesign your life to make it the way you really want. The ONLY reason I gave them 4 instead of 5 is because of the facility. I had a Great Dane who was 11 1/2 years old and I knew the time would come that I would have to make a hard choice of putting him down due to health issues he was experiencing that came with his age. Yes the waiting room is extremely small but we all manage to check in and check out. Universal City, TX is a dogs dream! UC is the exclusive vet for the local ferret rescue (SAFE) and works with several other cat and dog rescues. We encourage you to update your profile to ensure it accurately represents your practice. They even were all for it when I asked if my other dog could come in and be courage support for the current rescue I needed to get checked up. I just cannot describe how wonderful this vet is, they have taken my Weimaraner who seems to never be able to keep his staples in and treated him as though he was their own. Get reimbursed up to 90% of your vet bill. And gave them treats. 78148. The girls up front and in the back are great. For the 10 years I worked in animal rescue, felt like I lived at this clinic. Parking is minimal, very minimal. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. Our dachshund had cancerous tumors removed and he let us make pay Dr. Gates of Universal City Animal Hospital is a wonderful veterinarian and human being.

We took our dog here for the first time and felt really comfortable. This vet does it for the love of the animals and you could not ask for better people to take care of your pets.

The waiting room is tiny but I'm not considering that in my critique because I had an umbrella stroller with my toddler in it with me. Again, they will help your pets in any way you want them to, but the bottom line is they do not seem to be in it for the money - they seem to be in it for their customers and their customers' pets. What a privilege to know them. Highly recommend! This vet is great. The staff is really friendly, and genuinely cares about animals. we recently moved to this area from KYour shih tzu, chloe, was ill when we arrived & we knew something was very wrong with her, so i found the universal city animal hospital quickly. The Veterinarians are terriffic . Levels 1-4 reimbursements are based on usual and customary eligible costs. All of my animals will go here from now on and I strongly suggest anyone else to do the same. They're just popular, and for good reason. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I always feel my cats and I are treated with the best care and concern. I always have great experiences at KHAH and with Dr. Horger. I hope this helps you make a valid judgement on a quality vet, and if you are considering UC, look no further. They're the best! Sat: 8am-1pm Very loving with my dog Mika, I have been taking my pets here for 30+ years. The ASPCA is not an insurer and is not engaged in the business of insurance. Eye problem one time and bumps on dogs back another which ended up with a quick extraction and medication. The staff is always friendly and helpful, and so sweet to my dogs. Every last one of them. Staff and vets love and care about you and your furbabies. I had to put down my 18 year old cat and they made it so much easier.

Products, schedules, and rates may vary and are subject to change.

I am also coming back, from across town, for all his medical needs. I was able to get an appointment within 45 minutes (I called at opening). Large dogs are penned (individually) on cement floors. More information available at checkout. If the vet who opened the clinic cares more about money than animals, his/her clinic will be big and beautiful and always have shiny new stuff. Where do I begin? do only has an 80% chance of recovering, Dr Proctor has been there My dog has 3 vertebrae and arthritis on his back, so far he has been there 6 days, Dr Proctor has been very honest, he is paralyzed! Staff and vets love and care about you and your furbabies. Saturday 8:00AM - 12:00PM The parking lot and the lobby areas are usually pretty packed. I have been taking my pets to Universal City Animal Hospital for 13 years or more. He is very noligable with this special breed and truly cares. I highly recommend Universal City Animal Hospital. He's never been wrong with my kitties! I've been bringing my chi babies here since day one, when I lived nearby. If it weren't for Dr. Proctor I would give it two stars. That's important. Friendly front desk staff and Proctor knows his stuff. Monday - 8:00 AM to 5:00 PMTuesday - 8:00 AM to 5:00 PMWednesday - 8:00 AM to 5:00 PMThursday - 8:00 AM to 5:00 PMFriday - 8:00 AM to 5:00 PMSaturday - 8:00 AM to 12:00 PMSunday - Closed. For regular visits, this is probably 5 stars. How BBB Processes Complaints and Reviews. Mine have always seen Dr. Gates (Mr.) AND Dr. Proctor, fr Been using UCAH for about ten years. When they was ready for my dog someone came and got her from my car and returned her back to me when they was done which was wonderful as we sat in the cool car waiting and didn't have to be cramped in the waiting area.I will be taking my dog monthly to UCAH to get her nails clipped and anal glands done as it is so convenient.I highly recommend this vet clinic. Pawlicy Advisor partners with thousands of veterinarians across the country to help their clients budget for pet healthcare. I called UCAH, and they had me bring her in immediately, refunded my money and treated her at no cost, including a prescription to help with the rash she got. The Veterinarians are terriffic . I had to put down my 18 year old cat and they made it so much easier. More than just a convenience, our boarding facility will make your pet feel right at home. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

I will defi itely be bringing my other animals here now too. Dr. Proctor is the absolute best! I've been taking my animals to him for years. We didn't feel rushed and overall it was a great experience! This is, by far, the best clinic I have ever been to with my animals. The staff is always friendly and helpful, and so sweet to my dogs. The receptionist is super super sweet and The Doctor is amazing gave us all these tips and samples and introduced us to new puppy food that I'm s An awesome place to go! BBB reports on known marketplace practices. I was just referring this clinic to a friend of mine and thought I should really write a review because I pretty much talk about them like they are Gods. I was just referring this clinic to a friend of mine and thought I should really write a review because I pretty much talk about them like they are Gods. If they are busy, it's because the office is busy, but they will always make you feel like you and your pets are important to them. they got us i we recently moved to this area from KYour shih tzu, chloe, was ill when we arrived & we knew something was very wrong with her, so i found the universal city animal hospital quickly. I have seen animals as small as hedgehogs to as large as an Irish wolfhound (one of the vets has one), and many sizes in between. No way this place could run any more efficiently. This is, by far, the best clinic I have ever been to with my animals. I've been taking my pets here as long as i can remember. Crum & Forster Pet Insurance Group is a trademark of United States Fire Insurance Company. The Dr.s here also don't take advantage of the customers' love for their animals like some vets do. They're just popular, a Small place with excellent doctors. So far, I have been able to get next day appointments here. Here, my dog was in super shape. Friendly front desk staff and Proctor knows his stuff. He was extremely compassionate and understanding. We are a cat family and I love these people. The employees were SO kind and the prices were fair. Every one of them love animals. He would have starved to death if Dr. Proctor and his staff had not taken excellent care of him. We took our dog here for the first time and felt really comfortable. The staff is very friendly and compassionate, and the doctor is very thorough and good with our cats. They took the time to write cards before they even asked for payment. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Totally coming back here anytime I need care for my dog. Performs surgical procedures. Most amazing people. I haven't been to UC in probably 10 years, but the same doctors (Dr. Gates and Dr. Proctor) are still there and I can tell you, they are the best. In addition to insuring against accidents & illnesses, some insurance providers offer routing care add-ons, or "wellness plans" that help you afford the cost of your pets routine health expenses. We are so happy to have found Kitty Hawk Animal Hospital. Dr. Proctor put my mind at ease. BBB Business Profiles are subject to change at any time. So far, I have been able to get next day appointments here. Being new to the area, i found this wonderful animal hospital. I found a cat with fish hooks in its mouth, he couldn't open his mouth at all. The staff has always been caring and friendly, making my husband and I feel appreci Dr. Proctor is the absolute best! There are probably also better places to board your pet if you will be gone long. I kept trying out other clinics closer to my house, but NEVER found a quality and integrity equal, so I kept going back to UC (even when I lived close to 50 miles away). I have had one cat live to be 23 and my oldest now is 17. Don't get me wrong, they will do anything for your animals that you want them to, but on the other hand they don't push unnecessary procedures that just end up costing you $$ and your pets agony in the long run. The staff is very friendly and compassionate, and the doctor is very thorough and good with our cats. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The office visit was around $50 and the cost of ear infection medicine was $25.