Have anyone ordered from MyTheresa ? Unfortunately, turnover tax on imports, customs duties as well as handling costs will be invoiced separately by DHL for each individual country. Unfortunately, we are unable to locate this item for you. Bought 2 pairs of the same shoes, to see which size fit better. If your item cost more than $1000 and you return an item to the supplier and they give you a free replacement, you dont need to pay duty and GST on the replacement. Horrible customer service, what makes things even more difficult!!! Please look at the full list of prohibited and restricted imports. I bought a pair of shoes on July 27 and they still do not send me the track number, they can not return the money, because according to them they already sent it, obviously I still do not receive anything and they take an eternity to answer my messages, the service is appalling! Companies can ask for reviews via automatic invitations. I am so utterly disappointed - I hope there is an option for no stars! I called customer support with a question and they were very helpful and nice. Very untrustworthy site indeed. Sent back the pair that didn't fit. We offer one of the finest edits in luxury, curated from more than 200 of the worlds most coveted brands and presented through a customer-first, digital experience. My order was actually shipped via UPS, which is why I wouldve dropped off my return at a location. Examples of items that require a permit to import include: If you return an item that cost less than NZ$1000, the company you purchased it from is responsible for issuing any refund. You can find out the current fee by referring to the.

Our story began over three decades ago with the opening of Theresa, in Munich, one of the first multi-brand luxury boutiques in Germany. Share your photos and videos with others to prove the truth of your words. Please be aware that some websites may offer to declare an incorrect value for your item on the Customs declaration, so you can avoid paying GST or duty. Good Stock though, The best of the best. Do not waste your time and money. I have returned to Matches using the DHL return label included in the package. Their Customer Service is non-existent. C&P from their site:Please be aware that sales taxes, customs duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by Mytheresain case the articles are returned. THIS IS OUTRAGEOUS. Totally upset!! However, we do charge Duty and GST for alcohol and tobacco products regardless of value. Customer service is lazy and ineffective. Has anyone ever had to deal with returning an item to mytheresa? This is written in TINY PRINT when you check out. From Germany that is mighty quick. Would not shop again. Please visit the tobacco page for full details of the new requirements. I contacted a number of major department stores and other online sites and they stated that it is perfectly fine to rolls sleeves up when trying a shirt or blouse on and should not affect the Returns Policy.

The Whats My Duty? Customs will issue you an invoice based on the Customs Value, which is the cost of the item in New Zealand Dollars (NZD), as well as the cost of shipping and any insurance. If you're bringing items to NZ from overseas that cost NZ$1000 or less you don't have to pay anything to Customs, as GST is collected when you purchase your items. They screwed up my delivery address and then stupidly and incompetently wasted my time for two weeks having me call to sort this out with the shipperand it still isnt resolved! MyTheresa.com - save your money and go to a site with reasonable and clear shipping rates and accurate size charts, MyTheresa.com - avoid avoid avoid this website, scam, scam, scam, MyTheresa.com - non-acceptance of returns, MyTheresa.com - a luxury store without the high end service, MyTheresa.com - don't buy anything from mytheresa, MyTheresa.com - Payment not received for a return. Returns are easy.Of course you have to pay, but not more than in a store. I have ordered from MANY MANY other luxury sites that are international- STYLEBOP (also located in Germany like mytheresa, btw), SSENSE, MATCHESFASHION, YOOX, ASOS, FARFETCHliterally NONE OF THEM have this policy of only returning PART of the cost of the item. Stay away from them!!! Thanks for the input. horrible Horrible! 2022 Trustpilot, Inc. All rights reserved. I just love them.Evelyn Senoamadi. It's fair as the transaction has not completely finished and they have decided that since they got the money, they no longer need to follow up.New customers!

Ordered from mytheresa.com for the first time recently. Ehm, what?

equipment for using cannabis or methamphetamine. US purchases was charged more than 30% customs duty and taxes. REALLY shady of them because this only forces you to buy more things-- and if they don't fit, then you return it and get MORE gift cardsIT IS SO F'ED UP. Just got my order from MyTheresa! When she tried it she did roll up the sleeves to see what it looked like. If you buy an item in any currency that isnt New Zealand dollars (NZD), it will be converted into NZD to get the Customs Value. You just log into your account and request return, then book a pick up online with DHL ( you just need the tracking number on the label and I think maybe Matches' DHL account reference number) and they will come pick it up for free the next day (or you can schedule a time for the courier to come). It was my first order and I was a bit skeptical after reading the reviews but I will definitely shop here again! You must log in or register to reply here. Here are 8 tips for writing great reviews. The company that has transported your items will contact you when those items arrive in NZ. From the first time I put them on there was an issue with the tongue "curling " under and were just too uncomfortable to wear . Right email. I bought a pair of Nike trainers from My Theresa. Only took 3 days! Press question mark to learn the rest of the keyboard shortcuts. I bought a dress and they sent me a wool sweater. For a better experience, please enable JavaScript in your browser before proceeding. Find deals, coupons, sales, offers and more stuff related to female fashion (specific to Canada only), Press J to jump to the feed. However, as of December we will be offering DDP (Delivery Duty Paid) invoices, which means that all relevant import taxes and duties are included in the final purchase price. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Well use the rate that is current when your item arrives. The rules for importing tobacco have recently changed, and a permit is now required to bring or receive any tobacco into NZ, including gifts. Never, ever, ever purchase from them. Although with my review you'd understand why one star isn't accurate but with my overall experience, I believe it is. plant and animal products, including food and accessories. I WILL NEVER GIVE THIS PIECE OF ### BUSINESS ANY MORE MONEY EVER AGAIN. Print this page This is terrible service. They took my money and they didnt deliver anything!!!! Nothing in the email said what the gift card was for. You will need to provide proof its a replacement, such as emails agreeing to replacement or evidence you returned the original item (e.g. Thank you for replying! The items they send are not as advertised. within a month, the strap started detaching and the bag would fall to the ground. JavaScript is disabled. No response once again. It didn't really fit her though. Horrible service, no time-sensitive for their reply, never think about their service quaility from customers options.I bought many products and sent twice urgent emails for my lost package but no reply, would not use mytheresa again. Their website says to schedule a pickup (and to leave the box open?

Always my first go-to platform for luxury shopping! MyTheresa.com - don't buy from this website. If I couldngive zero stars I would. INSTEAD, they send you a gift card for the amount of the handling and taxes. this is a fraudulent practice to overcharge customers. Anyway, they didn't bother telling me, cancelled the transaction altogether and the item has been sold out so I can't even use different credit card. In some cases, we may seize your item, and you will have to pay extra charges.

shipping documents). You are using an out of date browser. Shipping was really fast! Such a great inspiration, fun to scroll around. They're excuses and reasons were pathetic. Our more than 30 years of market insights and long-standing relationships with the worlds leading luxury brands have established Mytheresa as a global authority in luxury fashion. Clearly a Rip off. The credit card was processed successfully including extra 3D security, I talk to my bank and they had no idea what I'm talking about and told me that the only thing pending is for Mytheresa to deduct the payment. that your parcel has arrived in NZ. Submit a complaint and get your issue resolved. My Theresa wont charge the same price for items to UK customers. tool can help you estimate any Customs charges and taxes. Ive done it many times and never had an issue as UPS. Mytheresa, which launched online in 2006, reached customers in over 130 countries. Easy to shop, and at the end you get a wonderful parcel within a few days. My parcels were all nicely wrapped as well. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. On asking for the name a manager to discuss the issue..No reply. That can be done by the company who transported the item on your behalf. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is a fraudulent practice to overcharge customers. To request a refund, please email service.delivery@customs.govt.nz with the details of your refund application. I have been a regular international customer to Mytheresa and so far i have not encounter any unpleasant experience. We use our own rates of exchange, which are set every two weeks and published 11 days in advance. Bad customer service, they dont reply, and Long delivery time. Placed item over $2500 and sent me wrong ITEM!! Tip for consumers: I would strongly advise against using this site. We are looking forward to offer you an improved shopping experience. BE AWARE HARD TIME FOR A RETURNDID NOT PROCESS FULL REFUND THEY DID NOT RETURN DUTIES AND HANDING AND THEY DID NOT SHOW THIS CHARGES AT THE CHEAK OUT. With todays exchange rate a skirt should be 512 @ E1.39 to the 1.00. I bought a Vanessa Bruno top for my sister. your item was damaged, destroyed, stolen or deteriorated before it was released by Customs. MYTHERESA (NYSE: MYTE) is a leading luxury e-commerce platform for the global luxury fashion consumer. This comment was posted by a verified customer.

We therefore kindly ask our customers to contact our team at [emailprotected] regarding taxes and duties in their individual county. That is the end of my pros.Cons: Like everyone is saying, customer service is terrible. I am a customer for life. my order came in 3 days to Australia and it was perfect I would definitely order again!! Please be aware that we do not hold your item when it arrives in New Zealand. I contacted Customer Services and received no satisfaction.