20 minutes later they put me in first class. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didnt have the seat available that was originally designated and the woman at customer service didnt care. So with everything happening, our flight got delayed an hour and a half. ", "first class seats were not that comfortable and would not recommend taking this flight as a red eye", "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. FA were nice and friendly. The seats are so close together that you cannot move. Lav was gross 1.5 hrs I to flight. Comfortable and expeditious trip. ", "No snacks offered! However, the pilot, stewards, and all other workers on delta were very nice.

and yet i was told "make sure your purse is under the seat" seriously?!

However, between the two of them, one of them had a thick accent.

No lines at TSA. ", "This flight was delayed as usual. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. I was hoping to just sleep through it.

I wish I could turn off the in-flight entertainment. I was almost knocked over in the rush. Seats seemed roomier than most standard economy/coach (probably due to it being an older model).

I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. You can then pick the flights that suit you best. On time departures and arrivals. Seat area was clean.

The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. O planning of the lack of service as simply to go talk to the manager. ", "Our seat assignment. For JFK, there is the Radisson Hotel JFK Airport and the Crowne Plaza. A number of shuttle bus services are offered at both airports tickets cost around $10+ and trip times are around 30+ minutes, depending on traffic. I liked the app. Flight was delayed 1 & 1/2 hours leaving & waiting 1 hour when arrived in NY on the tarmac before being able to deplane. Very friendly staff even though the flight was maxed out the flight attendants handle every situation professionally. Also plane was very dirty. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. ", "I paid to DIRECT TV.. 3 sets of earplugs did not work. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened At this point, I did not even want to make another attempt to ask for help. ", "Better entertainment options and food options", "Delayed flight by several hours. ", "Captain didnt I form us of turbulence . The seating is uncomfortable and there was no entertainment. Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . I felt pretty claustrophobic. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). I wouldve appreciated an earlier notice. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed.

", "Cabin crew were great. Newark even has a hotel in the heart of the airport itself, called Newark Liberty Marriott. ", "Heartless rule, give the flight attendants power to make customers happyhealthy! 6:00pm flight delayed and kept rescheduling takeoff. ", "Everything was great we left on time. I did not open it.

", "Check in was very good Both Outward and Return flights were on time. - The gals at the ticketing desk were extremely helpful and cheerful. Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I get that those seats were available for purchase, but after the doors close it seems ridiculous to not let a customer sit there, ESPECIALLY is taller folks!!!! The breakfast we had was disgusting. ", "On the way home I got three seats to myself, which was a boom since I injured my knee on the trip. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didnt even make eye contact. ", "Alaska is constantly running on delay schedules lately; never on time. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra", "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport. The gate attendants were so kind but the communicate from operations was terrible. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. ", "The seats were comfortable and the employees were very nice", "Amazing crew, from the flight attendants right up to the Pilot (one of the classiest people I ever encountered during my travels). The flight was delayed by 4 hours. ", "Try placing inbound and departure United planes in the same terminal instead on on the other side of an airport. No alcohol drinks offered! ", "Cheking was easy. ", "Check-in at Heathrow T2 staff were excellent and very helpful. 2hours delay due to not finding a flight attendant?!? Their attitude, too badsorry. ", "Vouchers and free food after 9 hour delay", "Not have us board and deplane and waiting for 9 hours. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. Once landed we waited in a queue behind 10 aircraft. ", "My flight from fort Myers to New York was amazing. Boo", "Too warm. Then at gate required several of us to check our bag (no choice) to keep room for customers paying extra for overhead space (extortion). ", "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. Seats were roomy with plenty of leg room. In the last 3 days, the lowest price for a flight to New York was $103 for a one-way ticket from Chicago and $138 for a round-trip.

The complimentary snack mix appears to be shrinking in size. ", "Delayed 1 hour and 43 minutes. Plane left on time LIMA to Miami, and then Miami to NYC. ", "Crew was pleasant. I was told by the pilot while exiting in LGA, that we made it by 30 seconds! There is a very small choice of movies/TV shows to watch and thats it. He kept us informed of the status of the flight throughout the trip. That's the highlight. ", "The boarding process was good. Not everyone can run like Husain Bolt in an airport. ", "They have been on time for most flights", "They never have enough room for my carry on even though I pack light. Very disappointing", "Good friendly staff. Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review . waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you.

5 hours is delays without any resolution. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. It continues to deteriorate.

Overall the plane was nice, but the I wasnt disappointed with the flight attendants service", "New York airports are always delaying landing and getting to the gate by at least 30 mins. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%", "United's flight crew was very courteous and accomodating. Then after the long walk to baggage, luggage was still not there.

", "I like only 1 thing wi - fi is working good. ", "No seat assigned at check in. ", "This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. Captain had warned us. ", "Leg room was tight. ", "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Then they said if they found it they would let me know. Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. We were told there was no overhead bin space left for carry-ons, but once we boarded the plane, several overhead bins were completely empty (to our bewilderment). And perhaps the people needing wheelchair assistance should wait until everyone is off the plane instead of going first. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Curbside check-in with the golf clubs was quick and painless. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. ", "Lots of turbulence on the last 20 minutes of the flight. ", "Everything.

I also got to see four movies that were on my list. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked. ", "The cabin crew weren't charging people for alcohol on the flight", "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. Didn't get so much as a cup of water until over two hours into the four hour flight. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Only give snacks and water would of rathered a sandwich", "Connecting flight was cancelled so we automatically got out on the next flight. Dinner. We left late. The flight attendant realized she had gone too far and apologized. Luckily there were no issues with getting it back. Boarding was fast and efficient, nobody bumrushed. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines. They gave me seat in the back of the plane. Maybe that one shouldnt be the one making all on board announcements and please fix the horrendous crackles too!!! This is really a big story i try to put in small words i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . ", "When I received my luggage it was so damaged that someone used clear tape to keep it closed. -It seemed our pilot was in training during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. You have to provide your own device.

The landing!

", "Extended wait times in taxi departing and landing - took over an hour longer than expected. Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . Service was excellent. Crew very attentive Seating not too bad (if you haven't got long legs)", "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? ", "Hard product in first was good for domestic first", "Crew wasnt terribly friendly. ", "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. ", "Price of a small mug of coffee 3.85 and it wasnt even Starbucks it was a machine at the weatherspoons! Flight was ahead of time and crew was polite. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. The aisle is so narrow that one person can barely down it. Hard seats", "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time", "Delta graciously rebooked us on a different flight. Other airlines should adopt the 'boarding from the back of the plane to the front' process. There is no concept of a foot rest in the design. ", "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. I know it's a busy airport, but there has to be something better than what they are doing now! The gate seemed very behind on the technology and that caused the workers to work even slower. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Frustrating, as I was unable to productive. I paid $150 for an Uber at 4 pm. Delta terminal at Mia was easier to navigate than AA. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. ", "The people that worked the airline were very nice. ", "No suggestions this time just keep doing what you are doing", "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. JFK and LaGuardia both have excellent restaurant options available. I know it's the Feds not the airline, but", "Im handicapped and requested wheelchair assistance when I booked flight. A few more reasons why we'll never fly delta again", "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. Just a feeling of disrepair. JFK, LaGuardia, and Newark all have a variety of hotels that offer complimentary shuttle service from them. The new boarding process is just dumb. The bathroom too is so small that you cannot move in it. There was no food in first class. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landedI know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline. With KAYAK you can also compare prices of plane tickets for last minute flights to New York from anywhere in United States. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Now I get to spend my vacation in pain trying to recover. The stewards were a bit short and not very patient. I felt like the plane was clean and very comfortable. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight.

", "While I understand this is not specific to United Airlines, I've flown now for about 40 years and this incessant need to monetize EVERYTHING on a flight is just frustrating.

Snack options are very poor. For once they had my first choice for lunch and it was delicious. Flight got in much earlier than expected. ", "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient. ", "I got home. I have never run into this type of problem before. ", "Flight was extensively delayed and had to remain inside the plane. ", "Arrived on time and smooth flight though it was completely full", "They charged me $646 for the flight. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. However, if you plan on renting a car, LaGuardia is quite close to Manhattan and offers quick and easy access by car. I feel claustrophobic in the back but hate paying extra for seats up front. Confirm policies on booking site. ", "The cabin temp was too cold. Tried to purchase internet access, several times. The most searched flights to New York by KAYAK users. Changes my mind on flying to LAGUARDIA in the future", "Plane too cold hard to sleep, no blankets or pillows", "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances. The luggage was put on an earlier flight ans delivered to a different gate. ", "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Also - there was apparently a "tipping emergency" at JFK that disrupted disembarking for all of us who were seated mid-to-rear plane. The flight crew was very unpleasant. ", "Crew was horrible. The complementary food was a cookie and a few ounces of soda or juice. The food. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. Worst experience. Will never book with West Jet again. When the replacement plane arrived, the crew had to leave for a replacement crew. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I was very dissatisfied with this airline. Seats for my wife and I were not where I had reserved. No more united for me thanks. We didn't have any incidents. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. Has to use my phone. ", "I liked that I was able to get the relevant information on time", "They said one bag and one smaller carry on allowed. ", "American airlines was helpful to embark my daughter who lost her conection from Miami to NYC", "Boarding staff helped in rearranging seats on request", "No snacks provided only beverages supplied", "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. Not enough stretching room. The airline I prefer did a great job!

", "Plane was much warmer than any flight Ive been on - lots of people visibly sweating (dont know if any others complained besides me). I wonder how a United employee would feel if ithis happened to them and their children or disabled parents. The lady help me in morning she is very mean i wanna talk to supervisor she say Im supervisor but she is only shift leader.i forgot her name . There was no TV, but as it was a night flight it was alright as we tried to sleep. ", "The aircraft was clean and comfortable and everything went official", "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. ", "There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. Nothing to drink until 30+ minutes into flight. I understand special accommodations - but maybe not for the entourage of family members, friends, and acquaintances. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. Overall we had the worst experience with United and will never again fly with them! Breakfast was mediocre. What happened to dimensions of bag restrictions? We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. Again we waited. Boarding process was fairly easy. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. Note to self, to choose window or isle. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. No communication and just nasty. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. Whats up? One could make the argument that its less safe as well, seeing how theres no one IN the exit row to help open the window in the event of an emergency. Seat didnt recline which isnt the end of the world but a bit of a bummer. ", "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. ", "The one thing I liked was the expedited service I got because my brother needed a wheelchair. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home.

The connection perhaps was not good. This was puzzling to me because I travel often and do not have a problem with that bag. He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. ", "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. ", "I checked in for both my flights before departing on my red eye. She looked at me right in my eyes, but she started talking to the other person on the phone. No access to Delta lounge with domestic first class WTF? Snacks were nice. ", "What I didnt like was how my flight got cancelled and the only flight I was able to get was 4 days later. The comfort of the plane was really nice as well, one of the best flights I had in a while. The flight attendants were not very pleasant and seemed downright annoyed at times. ", "I don't like flying so there really wasn't anything I liked. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didnt mind letting us through to catch our flight. He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. I did. ", "The leg room for seats were horrible especially anyone passed 5 ft 7in. absolutely appalling this is NY and USA - yet we cant have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. The crew was not helpful at all. When I was getting off of the plane. ", "Free wifi when I got my bags and was headed out of the airport. I am not expecting that someone like me with temporary disability automatically receives first place in line. ", "The crew did the best they could under the circumstances. Leg space under the seat in front of us was reduced to make room for life vests.

:( No entertainment system on such a long flight unless you rent a tablet from them", "Having seats assigned at the gate wasnt the most efficient", "Crew was friendly and fun. ", "Great and organized service at gate. Staff at checkin were very unhelpful. ", "The flight was fast.and everybody had a great attitude", "Low fares. I take this flight at least once a year.

That was ridiculous. If you are over 5ft10 it's too short a bed. Food was bland and very small portions for the length of flight. ", "Paying for food is annoying and the prices are ridiculous. I don't think there ever will be a time that I enjoy flying. The flight from MIA to NYC had on pretzels and you had no options for entertainment. No flights available for 24 hours, no help finding overnight lodging, new clothes bc checked luggage was lost, $$ for taxis, meals, etc", "Kiosk said see gate agent for seat assignment. Had there been something expensive in there it would have been totally destroyed. ", hinting that no one will provide any help At this point, I went ahead and checked in my bag. ", "Decent leg room. At a time where customer service overall has taken a noticeable step back in most industries, it was nice to receive good service. ", "Long security line. No entertainment, but not important. We could see she was anxious about not knowing what was happening. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer. Went into a loop when I entered credit cards (tried two different ones). The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us.

Ripped and dirty pockets on all the back of the seats in the row in front of me. Its so uncomfortable.

Consider your future customers. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch.